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[ESPRESSO_EVENTS] IS SHOWING THE SHORTCODE AND NOT THE FORM

Posted: April 3, 2013 at 8:57 am

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Bill Banks

April 3, 2013 at 8:57 am

I’m having a problem. I set up a Main Registration Page, I put in the shortcode and I went to register for an event. The page is showing the shortcde and not the form.


Josh

  • Support Staff

April 3, 2013 at 10:02 am

Hi Bill,

Where can we find the registration page that you have set? Normally the Event Espresso plugin takes care of creating a main registration page when the plugin activates, did this get changed? What is the page set as the main registration page in Event Espresso>General settings?


Bill Banks

April 3, 2013 at 11:05 am

http://www.stridercup.org/kids-balance-bike-register/event-registration/


Josh

  • Support Staff

April 3, 2013 at 11:24 am

Hi Bill,

Can you try making the event-registration page a top level page instead of nesting it under kids-balance-bike-register?

Having the main registration page nested under another page will sometimes work, but sometimes not on some server configurations.


Bill Banks

April 3, 2013 at 11:43 am

Hi Josh….I made the regitration form come up on a page. When I fill out the form it doesn’t take me to paypal to make payment. It took me to the page that I gave you. I will make another top level page to see if it works.


Josh

  • Support Staff

April 3, 2013 at 11:53 am

Hi Bill,

This sounds like the main registration page setting needs to be corrected. If you go to Event Espresso>General settings and look under Page settings, there is a Main registration page setting. When you first install Event Espresso, it sets this to a page named “Event Registration” that has the [ESPRESSO_EVENTS] shortcode. You’ll need to make sure that the page that has [ESPRESSO_EVENTS] on it is the same page that’s set as the main registration page. If it doesn’t match, the registration process will not work.

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