Support

July 25, 2019 at 8:43 am

Here’s the info I gave to my host earlier this week:

Hi,

I’ve had problems with theswingdancecompany.co.uk yesterday and today. I’d not changed or updated any plugins or anything on the site but noticed the error log filling up quickly with:

22-Jul-2019 15:14:18 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/theswing/public_html/wp-includes/class-wp-hook.php on line 277
[22-Jul-2019 15:14:18 UTC] PHP Warning: next() expects parameter 1 to be array, null given in /home/theswing/public_html/wp-includes/class-wp-hook.php on line 291
[22-Jul-2019 15:14:18 UTC] PHP Warning: current() expects parameter 1 to be array, null given in /home/theswing/public_html/wp-includes/class-wp-hook.php on line 275

I tried deactivating all the plugins and switching to the default WordPress theme. There was a previously deactivated plugin that had a more recent version so I installed that and the problem seemed sorted last night, I left it with my normal theme and all plugins activated.

However I’ve had reports from customers overnight saying orders aren’t processing and they get issues with the server not connecting. This morning I’ve seen the error log full again with this type of message:

WordPress database error Commands out of sync; you can’t run this command now for query SELECT Line_Item.LIN_ID AS ‘Line_Item.LIN_ID’, Line_Item.LIN_code AS ‘Line_Item.LIN_code’, Line_Item.TXN_ID AS ‘Line_Item.TXN_ID’, Line_Item.LIN_name AS ‘Line_Item.LIN_name’, Line_Item.LIN_desc AS ‘Line_Item.LIN_desc’, Line_Item.LIN_unit_price AS ‘Line_Item.LIN_unit_price’, Line_Item.LIN_percent AS ‘Line_Item.LIN_percent’, Line_Item.LIN_is_taxable AS

Again I switched to the default theme and as I was starting to use the health check tool I got a 503 service unavailable message so I couldn’t access my admin panel. I went into cPanel to change the name of the plugins folder, to effectively deactivate all the plugins on the site. However I’m still getting the 503 Service Unavailable message.

Having deactivated all the plugins and used the default WordPress theme I’m not sure what else I’m able to do. Can you give me some guidance please?

Thanks,

Brooke

July 25, 2019 at 8:48 am

My host responded positively and said there engineers would apply he updates from Litespeed, which I’d believed they had done as my error logs stopped filling, I had not noticed the tables filling so quickly and so I’ve been trying to deal with that today.

If you can offer any advice or if I can give you any more info to help I would be grateful.

Kind Regards,

Brooke

July 26, 2019 at 2:02 am

Hi Josh,

Thanks for your advice, I’ll certainly consider migrating to one of your recommended hosts, but the 503 service error was “fixed” before I identified the issue with lines being added to the tables. The issues I’ve had seem to be linked so I wanted to give you the full story.

I’ve ticked the box for the Invisible reCAPTCHA for the Ticket Selector now, I already had a reCAPTCHA key, but the lines are still being added to esp_line_item. If you have any other suggestions please let me know.

Thanks,

Brooke

July 29, 2019 at 5:27 am

Hi Tony,

Thanks, we did have reCAPTCHA on the site already through both Contact Form 7 and WP security. I incorrectly used the WP Security site & secret keys in Event Espresso -> Registration form -> Reg form settings. Presumably I needed to create a new set of keys for Event Espresso? I have now done this but the lines are still being added to the table as described previously. I have ticked Ticket Selector and Registration Form as shown on your example.

I have deactivated Contact Form 7 as you requested, if you could offer further guidance or need me to do anything else please let me know, I am grateful for your assistance.

Thanks,

Brooke