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Srinivas
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August 1, 2015 at 3:43 pm
Hello
Trying to register on our event page, the users are receiving this error:
Error: Your form data could not be applied to any valid registration
EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 598
This is intermittent issue. I happened receive this today myself, until then I was not able to track this from user complaints.
First time I tried to register – after filling all the ATTENDEE information and trying to go to Payment Options, I have received the above error. Then, I started the registration all-over and it went thru fine without a hitch.
Our site: http://myhmec.com/
Wordpress: 4.2.3
EventEspresso: 4.7.9p
Let me know if you have any information about this error and what can be done. Losing registrations is not a good thing. Thank you.
-Srinivas
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Srinivas
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August 1, 2015 at 3:53 pm
Looking thru the forum, I see few of WP cache plugins have a work-around/exception-rules written. I dont have any “cache” plugins installed on my site.
-Srinivas
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Dean
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August 3, 2015 at 4:42 am
Hi,
Does your hosting have server level cache? You may need to speak with your host to clarify this.
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Srinivas
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August 3, 2015 at 7:16 pm
I dont think so. It is a Amazon Linux VM running on EC2.
-Srinivas
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Josh
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August 4, 2015 at 7:32 am
Are you using the ticket selector embed code anywhere off or on the site?
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Srinivas
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August 4, 2015 at 8:32 pm
On the Event Espresso -> Events -> Templates tab, we have the Display Ticket Selector set to “Yes”. I do not believe we are using any embed code elsewhere in our WP pages.
-Srinivas
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Lorenzo Orlando Caum
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August 5, 2015 at 9:38 am
Hi Srinivas,
I was also able to see this issue although it appeared sporadically.
Could you briefly test with other plugins disabled?
Also, you mentioned that you were not using any caching plugins. Are you using any optimization plugins like WP Optimize?
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Lorenzo
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Srinivas
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August 10, 2015 at 8:52 am
Hi Lorenzo
The issue sporadic for us as well. That is what makes it hard to figure out what is going on. There are no plugins for Optimize either on our site.
-Srinivas
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Lorenzo Orlando Caum
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August 10, 2015 at 1:55 pm
Hi Srinivas, could you please share a list of plugins that are running on your site?
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Lorenzo
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Srinivas
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August 10, 2015 at 5:17 pm
Argh… my plugins page itself shows up blank now… May be something to do with recent WP upgrade that happened… This puts too many variables in there..
-Srinivas
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