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Sala Hiroshima
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February 19, 2016 at 10:15 am
Hi there,
We’ve had some problems with our online ticketing service. During the last days, sometimes, when a new registrant tries to buy a ticket by credit card, the plugin (EventEspresso 4) sends him the mail with the printable ticket even if the transaction went wrong. This causes that we reach the “sold out” status even when the number of real “paid” tickets it’s not even close to the limit (because the plugin takes as valid this “sent but not paid” tickets). And, of course, the registrant gets more tickets than the ones he paid for.
Find attached some screenshots:
http://s9.postimg.org/s4pxcp0q7/image.jpg
01.jpg: This image shows the two registrations that the same user did (the first one went wrong but he received the tickets even when it wasn’t really paid; the second one shows the correct registration for that user).
http://s9.postimg.org/nk3qxrh0v/image.jpg
02.jpg: This image shows the details for the first attempt (wrong).
http://s9.postimg.org/6kusii5tb/image.jpg
03.jpg: This image shows the details for the second attempt (the wright one).
Any idea on how to solve this? Can this be caused due to a dense traffic on the website? Is it a problem with the EventEspresso plugin? Or is caused by the POS or the server?
Thanks in advanced!
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Lorenzo Orlando Caum
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February 19, 2016 at 2:34 pm
Hi Sala,
Tickets and the registration confirmation email goes out when a registrant/attendee receives a status of registration approved.
If the event is free, then this occurs right after they share their registration details. If the event is paid, then this occurs after they submit their registration details and make a payment.
The exception is if you have set the event to registration approved by default through the event editor. However, if you have paid events, then I don’t think you would have set that option.
I did not recognize the payment method that was referenced in the screenshots. Was that a custom payment method (http://developer.eventespresso.com/docs/ee4-payment-method-development/
) that was developed for Event Espresso 4?
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Lorenzo
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