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Matt Steinman
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November 1, 2014 at 12:13 pm
I’m getting an error after clicking on the ‘Register’ button:
—————-
unused
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@gogreengolfoutings.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
—————-
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Tony
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November 1, 2014 at 12:28 pm
Hi Matt,
Can I ask who you hosting provide is?
Was site was recently migrated or just your license transferred?
Can you provide the password so I can run a test registration, you can provide this using support[at]eventespresso.com rather than posting on the forum.
(Be sure to include a reference to this thread within the email)
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Matt Steinman
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November 1, 2014 at 12:31 pm
Hi Tony –
It is hosted at Dreamiest.
I just reset my license today, but it started doing this yesterday, prior to reseting.
I will email the credentials now.
Thanks
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Matt Steinman
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November 1, 2014 at 12:31 pm
Dreamiest = Dreamhost 🙂
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Tony
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November 1, 2014 at 1:30 pm
Hi Matt,
Can you check the error log on the server and see if any further information is provided please.
Usually it’s named error_log.txt or error.log
I suspect Dreamhost may be blocking Event Espresso.
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David Sowerbutts
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November 1, 2014 at 7:08 pm
Hi, I have the exact same problem. This is a seriously major issue for me!
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Matt Steinman
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November 2, 2014 at 10:55 am
This is what my hosting provider said:
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I looked into the cause of this issue and it is caused by a Mod_Security
setting that is getting tripped. You can find the error logs in the path
below:
/home/username/logs/domain.com/http
You might need to adjust your script for this or disable “extra web
security” on the page below to turn off Mod_Security for the domain.
———
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Matt Steinman
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November 2, 2014 at 11:06 am
I’d prefer to keep my Mod_Security setting on. Is there a way around this with Event Espresso? Weird thing is it wasn’t doing this a week ago.
This is the wiki page from my host: http://wiki.dreamhost.com/Mod_security
Suggestions?
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Matt Steinman
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November 2, 2014 at 11:13 am
It works after disabling my ‘Extra Web Security’, but not my ideal solution.
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Lorenzo Orlando Caum
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November 2, 2014 at 3:16 pm
Hi,
This likely occurs as we use base64 for added security in certain areas of Event Espresso 4.
—
Lorenzo
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Tony
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November 3, 2014 at 11:25 am
Hi Matt,
We are working on finding a viable solution for this.
Can I ask, have you updated to 4.4.4.p?
If so, was this before you noticed this error?
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Matt Steinman
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November 3, 2014 at 5:10 pm
I have updated to 4.4.4. I believe it was working in 4.4.3 (not 100% positive though).
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Dean
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November 4, 2014 at 3:54 am
Thanks for the info. As Tony mentioned we are currently looking into how best to deal with this issue. For the time being mod_security will need to be disabled on your host.
I’ll ask the developer to update this thread once we know more about how this will be handled.
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