|
Moysh
|
January 17, 2018 at 2:12 pm
I will walk you through how site owner tested and got error.
This error the client has been compaining about since August /September…
This is what they sent me.. it happens to MANY of their users/clients!
Step 1.
(Screenshot)
https://www.chaicenter.org/wp-content/uploads/2018/01/chai1.png
Step 2
(Screenshot)
https://www.chaicenter.org/wp-content/uploads/2018/01/chai2.png
Step 3
(Screenshot)
https://www.chaicenter.org/wp-content/uploads/2018/01/chai3.png
Step 4
(Screenshot)
https://www.chaicenter.org/wp-content/uploads/2018/01/chai4.png
Step 5
In this step, after I click submit payment, I get the error reading as shown below, I also notice in the promo code, it states my name “Mendel Schwartz”. Not saying this is connected, but I did NOT write my name Mendel Schwartz in that promo space.
(Screenshot)
https://www.chaicenter.org/wp-content/uploads/2018/01/chai5.png
Step 6
I did not click refresh yet, and I already am receiving emails from authorize that my payment went through.
(Screenshot)
https://www.chaicenter.org/wp-content/uploads/2018/01/chai6.png
|
|
Josh
|
January 17, 2018 at 5:14 pm
Hi there,
It appears that your website is running on a Microsoft-IIS/8.5 server, which isn’t a recommended server to use Event Espresso on. You may find that by switching to a recommended server you’ll not only resolve this issue, but other issues where Event Espresso doesn’t work as expected will also be resolved.
We have a list of recommended hosts here:
https://eventespresso.com/requirements/
|
|
Moysh
|
January 17, 2018 at 5:44 pm
Thank you. Have you encountered this issue before? And had the move helped?
|
|
Josh
|
January 17, 2018 at 6:18 pm
This has been a problem before, but we don’t often hear back to find out if they switched servers and how things worked out.
|
