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Serdar Ugurlu
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September 22, 2018 at 2:35 pm
Hello Support Team,
recently we are confronted with an error when trying to checkout for an event booking on our site http://www.phototours4u.com.
It states:
The stored data for session ee_ssn_e8rdfkf failed to pass a hash check and therefore appears to be invalid.
We had such problems in the past when we used a caching plugin which we dont use anymore.
So I wonder where I can check possible reasons for this behauviour ?
Thank you for your Help.
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Tony
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September 24, 2018 at 4:58 am
Hi there,
At which point during the registration do you see that error? Is it when you select the tickets or part way through the registration?
If you check the servers error logs do you see any errors at the times that error is thrown?
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