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mbeede@tracom.com
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April 4, 2023 at 5:45 pm
Greetings – I am seeing an error on the EE Messages Settings page in the admin back-end. All I am doing is trying to “Submit” 2 enabled messages: Registration Approved and Registration Cancelled. When I click the Submit button I get this exact error:
************
An error has occurred:
Cannot save settings because type is unknown (messenger settings or message type settings?)
Messages_Admin_Page – save_settings – 4518
************
I don’t see a way to get you the screenshot of this. If you need it let me know. Any ideas what’s going on here?
Thanks, Mark
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Tony
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April 5, 2023 at 4:05 am
Hi there,
I’m not sure I follow which page you are on as the settings page doesn’t have a submit.
You can add screenshots by hosting the image and posting a link, for example adding the image through the media section of your site and posting the link to it here.
Or we have some other options listed here:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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mbeede@tracom.com
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April 5, 2023 at 6:16 am
The issue here is that I can’t seem to get registration emails to go out to the recipients. So I thought I would just reset the Messages that are supposed to be sent out and try it again. This page does appear to have a submit. See my screenshot: https://postimg.cc/ftLZmJyL
So the email to the admin (me) does go out, but not the one to each person that is registered. And I have email template setup for both.
Any ideas? – Mark
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Tony
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April 5, 2023 at 6:21 am
The issue here is that I can’t seem to get registration emails to go out to the recipients. So I thought I would just reset the Messages that are supposed to be sent out and try it again. This page does appear to have a submit. See my screenshot: https://postimg.cc/ftLZmJyL
That submit button should not be visible, its hidden by default so should look something like this:
https://monosnap.com/file/Sr3cEAC7AxA4WjH0rTTPXm0QbPvf4H
Which version number of Event Espresso are you running, please?
So the email to the admin (me) does go out, but not the one to each person that is registered. And I have email template setup for both.
If you go to Event Espresso -> Messages -> Message activity
Can you see the emails that should be going to the registrant(s) listed there? IF so what colour status bar do they have?
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mbeede@tracom.com
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April 5, 2023 at 12:22 pm
Thanks for your replies – I found the issue. For the Registration Approved email, I setup a custom template for the admin, and registrant. But we enabled multiple registrations for this website so i also needed a template for the “Primary Registrant” which was NOT setup. I added that, and now it’s working. Thanks for your help!
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Tony
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April 5, 2023 at 1:15 pm
Ah, great. I’m glad you found the problem.
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