Support

June 10, 2019 at 9:10 am

Hi,

You can check the logs for the error codes which will provide more details about the error.

Payment response logs are located in Event Espresso > Payment Methods > Logs, and general PHP error logs may be available on the web server.

June 10, 2019 at 12:16 pm

May I ask did you check the PHP error logs?

June 10, 2019 at 2:05 pm

It varies. You could contact your host to find out where those are accessed.

June 10, 2019 at 2:58 pm

What you can do is activate WP_DEBUG mode but set it to not display errors and instead write to a log file. This way, if anyone else has the same issue there will be something logged that you can check.

This guide shows how to set up WP_DEBUG log-only mode:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug