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Error: This registration step could not e completed

Posted: June 10, 2019 at 8:56 am

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websuited

June 10, 2019 at 8:56 am

Got an error the other day froma client who said it came as she filled out financial info and was thus concerned.error message
Any ideas why this would be?


Josh

  • Support Staff

    •

June 10, 2019 at 9:10 am

Hi,

You can check the logs for the error codes which will provide more details about the error.

Payment response logs are located in Event Espresso > Payment Methods > Logs, and general PHP error logs may be available on the web server.


websuited

June 10, 2019 at 10:05 am

Thing is I could not find an error or entry for the timestamp on the screenshot
log view


Josh

  • Support Staff

    •

June 10, 2019 at 12:16 pm

May I ask did you check the PHP error logs?


websuited

June 10, 2019 at 2:04 pm

Where would i find those?


Josh

  • Support Staff

    •

June 10, 2019 at 2:05 pm

It varies. You could contact your host to find out where those are accessed.


websuited

June 10, 2019 at 2:52 pm

looks like there were not enabled.


Josh

  • Support Staff

    •

June 10, 2019 at 2:58 pm

What you can do is activate WP_DEBUG mode but set it to not display errors and instead write to a log file. This way, if anyone else has the same issue there will be something logged that you can check.

This guide shows how to set up WP_DEBUG log-only mode:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
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Updated by Josh 5 years, 5 months ago ago

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