Support

March 17, 2016 at 3:18 pm

Hi there,

The second link is the same link to the image, can you post the link to the event again please?

Are you using the Payment Methods Pro add-on?

Are you using the latest version of the Stripe add-on? (Currently 1.0.12)

March 18, 2016 at 9:48 am

Hello, I’m seeing something a little different for the errors:

http://cl.ly/3t3j1D2I113p/Image%202016-03-18%20at%2011.43.40%20AM.png

However, looking at your plugins, the site doesn’t appear to have a plugin that could block the admin-ajax connection

Could you temporarily switch to another WordPress theme such as Twenty Sixteen and let us know if the issue continues?

—
Lorenzo

March 18, 2016 at 10:29 am

Alright, thanks for giving that a try. Could you share some feedback on how the site was setup?

I see its running on AWS.

—
Lorenzo

March 21, 2016 at 3:51 am

This error – http://grab.by/OU4W

Basically means there was a problem with the JS that should be used for the Stripe payment and looking at the images you’ve provided (thank you for the additional testing btw) I looks like the scripts may not be loading on the initial page load.

I tried to run some test registrations on your event but its no longer available, have you made the event private?

If you could either create a new event or publish the original one I’ll run some more testing and see if we can narrow this down.

Also if you have changed the /events/ slug (which may be why I cant access your event) to something else you’ll need to flush your permalinks, navigate to:

Settings -> Permalinks

Make no changes but just click to save the settings.

March 21, 2016 at 6:03 am

I’m still getting no page found – http://take.ms/2Hwbe

Do you have another plugin that deals with events or does your theme have its own events section within the admin at all?

Try changing the EE events slug to something else to confirm, go to:

Event Espreso -> Events -> Templates (tab at the top)

On that page look for ‘Event Slug’ and change it from ‘events’ to ‘ee-events’ then save the settings.

You’ll now once again need to flush permalinks.

Once that’s done your event page will be

http://ec2-52-29-150-243.eu-central-1.compute.amazonaws.com/ee-events/test-event-1/

Lets see if that loads.

March 21, 2016 at 9:19 am

I read through the steps you went through with Lorenzo but I need to make sure nothing has changed. The page shows more plugins have been activated since the screenshot was taken and this is also not happening on any of my test sites using Stripe so I’m just trying to narrow down the cause.

The problem is the Stripe scripts are not being loaded on the event page, when you click the pay now button the page refreshes with and the scripts then load (refreshing the page manually does not help), the Stripe add-on relies on Javascript to function.

Do you have ElastiCache enabled through AWS? I can’t think of any other reasons for this to happen other than caching currently.

The issue with /events/ is a separate issue but may be a clue as to what is causing the problem.

If you can you send temporarly WP admin login details using this form:

https://eventespresso.com/send-login-details/

I’ll take a look one the site and see if I can spot anything.

March 22, 2016 at 8:23 am

1.
The primary action button is the “pay now” button. How do I go about removing the “proceed to finalized registration” when stripe payment option is selected.

Its because your theme is using !important to set the color of the button to green – http://take.ms/OMQkh

Generally we advise against modifying the core files (be it a plugin or theme) but you’ll need to remove the !important for the button to work – http://take.ms/yUsIA

2.
How do i “rename” the “proceed to finalized registration” button so the text on the button is “Pay now” when the PayPal payment option is selected.

Currently that isn’t an option we provide.

The Proceed to Finalize button is part of SPCO and is loaded before separately from the payment methods, to change the code based on the payment method dynamically you’ll need to add some JavaScript to the page.