|
richard sandilands
|
July 17, 2023 at 11:10 pm
We’ve use the mobile app to scan attendees in without issue in the past.
Iv’e turned off all our security on our site but am getting the “error – resource not found” message upon logging in, using correct credentials including the EE app password for the user in issue.
If I attempt to connect to the testdrive site using the following credentials, I get the same error so it seems the issue may not be specific to our server / WordPress config.
Event Espresso Endpoint: eventespresso.com/testdrive
Login ID: myespresso
Password: mrespresso
|
|
Tony
|
July 18, 2023 at 5:32 am
Hi there,
Your site is using EE4, testdrive would be for EE3 so it won’t work with the EE4 app which I assume you are using?
iOS or Android?
You’ll find links to the apps on this page:
https://eventespresso.com/wiki/ee4-event-apps/
|
|
richard sandilands
|
July 18, 2023 at 9:16 pm
Hi Tony
v2.7.1 iOS and running EE4 on the site.
|
|
Tony
|
July 19, 2023 at 2:14 pm
Hmm ok, I’d like to log in via the app and capture the request to see what is happening here.
Can you send me temp login details for the app?
If so you can use this form: https://eventespresso.com/send-login-details/
|
|
richard sandilands
|
July 19, 2023 at 10:36 pm
Done, many thanks
|
|
richard sandilands
|
July 19, 2023 at 10:36 pm
Done, many thanks
|
|
Tony
|
July 20, 2023 at 6:24 am
It looks like all requests to your bookings site home page redirect to your ‘home’ domain.
So what’s happening there is the app is sending a request to confirm the address and credentials work, that request is then redirected to the home site and the app follows the redirect, which means any subsequent requests from the app are set to the home domain, which doesn’t have Event Espresso installed (and is a different site).
For the app to work you’ll need to either remove that redirect or allow the requests from the app to hit the site (your host should be able to help with, they may use the apps user-agent header to allow the requests for example).
|
|
richard sandilands
|
July 20, 2023 at 6:21 pm
Hi Tony
Thanks so much for pointing this out. I’ll remove the redirect and see how I go. Much appreciated.
|
|
richard sandilands
|
July 20, 2023 at 6:54 pm
Thanks again — we’re logging in just fine now!
|
|
Tony
|
July 21, 2023 at 3:52 am
You’re most welcome.
I’m glad its working, Amy further issues just let us know.
|
