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bhhsflpg
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April 11, 2023 at 2:50 pm
Hello,
Since the last update, we’re getting an error message when trying to use the bulk check-in option. The error message states “The check-in status could not be determined.”
If we check in and toggle the status individually, we do not receive the error.
See screenshots:
https://drive.google.com/file/d/1T7e4on_VzNp6Yjw6FEUSWREO1DbEd3SQ/view?usp=sharing
https://drive.google.com/file/d/1TGT3DCBTQWmbWrjJcA3wq9GcDLmsSWa6/view?usp=sharing
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bhhsflpg
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April 13, 2023 at 7:38 am
Hi there! Just checking in on this one. Any idea why this might be occurring?
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Garth
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April 13, 2023 at 3:18 pm
Hi there,
What version specifically are you currently using? I’ll test it too.
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bhhsflpg
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April 13, 2023 at 3:21 pm
Hi! I’m using Version 5.0.3.p on WP 6.2
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Garth
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April 13, 2023 at 3:23 pm
Does thee check-in status still change, just the error message shows up at the top?
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bhhsflpg
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April 14, 2023 at 8:10 am
Hi. Checked with the team. They said that checking multiple people in at once did not work. Sounds like the status did not change and then they went in and checked them in one-by-one after receiving the error message.
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bhhsflpg
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April 14, 2023 at 8:18 am
Update: I just tried it on another event myself however and saw a different result. I still got the error when doing bulk checkin, but the status did change.
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Tony
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April 14, 2023 at 8:29 am
Hi Steph,
I’ve tested this on a couple of sites now and I do get the error but for me the status updates.
We’ll get this fixed up, but need to confirm if the status actually updates on your end as we may just be fixing a completely different issue so can you double-check this with the team, please?
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bhhsflpg
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April 14, 2023 at 8:40 am
Hi Tony,
I tested it myself and am seeing both the status change and the error at the same time. Pretty sure our users just saw the error and assumed the status didn’t change.
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Tony
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April 14, 2023 at 9:26 am
Looking through the code that seems likely here.
The issue is EE5 is assuming a datetime will always be set in the admin when running checkins, if you only have a single datetime EE5 selects it for you in the background… but the value that the checkin function is looking for then isn’t set.
If you have multiple datetime and select one in the checkin, that works.
4.10 had the same but then also had a fallback incase it wasn’t set.
Anyway… well get this fixed so the notice displays correctly.
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