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Error message appear whe user try to see Retreats/Programs or Register page

Posted: April 24, 2018 at 3:13 pm

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Grios

April 24, 2018 at 3:13 pm

BROWSERS: All
URL: http://jrh.mt.sandbox.env.digiknow.com/retreats-programs/

DESCRIPTION:
Error message appear whe user try to see Retreats/Programs or Register page.

I’ve this error: Direct accessto the registration checkout page is not allowed.


Josh

  • Support Staff

April 25, 2018 at 7:28 am

Hi there,

I’m not able to connect to that URL, can you doublecheck the site URL so we can investigate?


Grios

April 25, 2018 at 12:46 pm

Now the url is public, the issue could be due we are not using the key we have on that env due on the admin says that we don’t use the key on dev/stag/qa env?

Let me know if you need something else.


Josh

  • Support Staff

April 25, 2018 at 1:14 pm

This actually has nothing to do with a license key.

What’s actually happening is the shortcodes are not set up correctly for the main registration page.

This can be fixed by setting up one page for listing events, and you can put this shortcode on it:
[ESPRESSO_EVENTS]

Then you’ll also need one page for event registration, and you’ll put this shortcode on that page:
[ESPRESSO_CHECKOUT]
After the shortcodes/pages are corrected, you go to Event Espresso > General Settings > Critical Pages and set the main registration page setting to match the page that has the [ESPRESSO_CHECKOUT] shortcode on it.

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