Support

August 11, 2016 at 2:58 pm

Hi Jeff,

Do you have any caching plugins installed on the site?

If you run a registration on say this event:

http://reloadleadershipsummit.com/events/reload16-leadership-summit-members/

Whilst logged in does it allow you to register?

Do you have access to the server error logs? Your host will usually provide a section within your control panel to view errors being thrown on your site.

If not you can enable WP_DEBUG on your site to see if any errors are being thrown, you can use this snippet of code:

https://gist.github.com/Pebblo/8787f5530ea777c84aaf62f075e55b32

Within your wp-config.php file to tell WP to log the errors and not display them.

With that in place we can run another test registration to see if any errors are being thrown.

August 11, 2016 at 3:30 pm

You should not deactivate it, but you can try disabling its caching features while the plugin is activated.

You can also contact your host and check to see if they have any kind of object caching set up on the server that hosts your site. Usually the error you are seeing is the result from object caching.

August 11, 2016 at 4:37 pm

Does it need to fit into a certain part of the code on that page?

Yes, there should already be some code in the wp-config.php file that says:
define('WP_DEBUG', false);

You’ll replace that code with this:

define('WP_DEBUG', true);
if ( WP_DEBUG ) {
        @error_reporting( E_ALL );
        @ini_set( 'log_errors', true );
        @ini_set( 'log_errors_max_len', '0' );
        define( 'WP_DEBUG_LOG', true );
        define( 'WP_DEBUG_DISPLAY', false);
        define( 'CONCATENATE_SCRIPTS', false );
        define( 'SAVEQUERIES', true );
}

August 12, 2016 at 3:12 pm

Of course. Did you check the debug.log file that should now be in your site’s wp-content folder?

August 12, 2016 at 3:51 pm

That error would not cause the Form Data Could not be applied error.

There are a few other possible causes to this issue. You can rule these out one by one:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins.

August 13, 2016 at 12:06 pm

FYI…I can’t try a different theme. Whenever I change themes, I can’t access the registration pages to see if I can register without the error.

Can you not access http://reloadleadershipsummit.com/events/ at all when you switch themes?

Strangely enough, when I tried different themes and then reactivated the original Themify theme the problem went away. Would you please try to register using the Invoice option to see if the error still occurs?

The error is still happening for me, were you not logged in when you tested?

Whilst we do understand your frustration we simply can not support every theme and plugin combination out of the box, its just not possible for us to do with so many plugins/themes out there. Also with each theme/plugin updates comes the possibility of conflicts as each of those plugins/themes add new functionality, there is nothing we can do to prevent that.

What we can do (and try our best to do) is make sure we follow all of the WP guidelines/best practices as much as possible, the majority of theme/plugin conflicts that happen with EE is when another plugin doesn’t follow those guidelines and does something completely unexpected.

You seem pretty certain its an issue with an update we have made, did you not update/install any other plugin/theme since last year? We are more than happy to work through this with you but you will need to work with us to find the cause.

Can you send me the latest copy of the theme so I can install it on a test site and see if I get the same error? If so you can send me a copy of theme to support[at]eventespresso.com

August 15, 2016 at 4:10 am

Hmm, no issues with the theme on a test site.

Did you try de-activating the plugins currently installed on the site? If not can you try at least disabling JetPack and let me know if the problem remains.

The fact that the registrations work when logged in would still point to some form of caching. The error being thrown is just from checking there is a registration assigned to your cart transaction if the response is caches the details don’t match and the error is thrown. Whilst your logged in caching is disabled so the request works as normal.

If disabling JetPack does not work can you send temporary login details using this form:

https://eventespresso.com/send-login-details/

I’ll look over caching plugin settings.

August 15, 2016 at 3:44 pm

Jeff,

Your theme has a built-in caching feature that needed to be disabled. In Themify Settings > Themify Builder, under Builder Cache, there’s this option:

Disable (disable it if you experience Builder issues and conflicts)

Any e-commerce solution like Event Espresso requires that its pages are served dynamically. These do not work when they are served as static, cached, webpages.

You can still use the WP Super Cache plugin along with Event Espresso because WP Super Cache will not cache the content flagged with “do not cache this!”, and Event Espresso makes sure to send that flag.

August 15, 2016 at 4:12 pm

Of course it does, but you can log out of your site and double check if you’re so inclined.