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naturalchef
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November 24, 2015 at 10:38 am
Hello,
We are working with WordPress 4.3.1 and EE 4.8.24.p, this morning after upgrade Event Espresso version to 4.8.25.p we are getting the following message in WP administration:
“Could not create the folder at “/var/www/vhosts/escueladecocinanaturalchef.com/cursos.escueladecocinanaturalchef.com/wp-content/uploads/espresso/” because:
An attempt to access and/or write to a file on the server could not be completed due to a lack of sufficient credentials.
EEH_Activation – create_upload_directories – 1229″
We have tried with several permissions and owners for that dirs, and the problem is still there. We’ve also restored a backup to come back to the point before the upgrade of the plugin and nothing.
In the wp-config.php file we have also set “define (‘FS_METHOD’, ‘direct’);”.
Please could you give me some ideas about what could be happening?
Thanks in advance.
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Josh
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November 24, 2015 at 10:45 am
Can you try turning off logging, and/or manually creating a folder in that location?
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naturalchef
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November 24, 2015 at 10:50 am
The folder already exists.
How can I turn off logging?
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naturalchef
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November 24, 2015 at 10:57 am
If it is in “General Settings > Admin Options”, it is deactivated. We have both options set to NO.
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Josh
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November 24, 2015 at 11:48 am
Okay if you browse to the /wp-content/uploads folder, are there other folders other than /espresso there? If so, can you find their permissions?
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naturalchef
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November 24, 2015 at 11:59 am
First, thank for the help Josh 😉
Yes, there are other folders (backupWPup folders and multimedia folders). All of them have ftp user as owner and have 755 permissions.
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naturalchef
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November 24, 2015 at 12:36 pm
To give you more information: in WordPress back-end, after the error message, a form appears asking for the ftp credentials althought they are set properly in wp-config.php
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Josh
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November 24, 2015 at 2:47 pm
So if you input the FTP credentials does that allow it to run its checks for those folders?
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naturalchef
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November 24, 2015 at 3:31 pm
When I input the FTP credentials the form dissapears but the same error message appears again.
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naturalchef
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November 25, 2015 at 1:02 am
Good morning,
I could give you WordPress and FTP access if you want to take a glance.
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naturalchef
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November 25, 2015 at 1:40 am
The problem is solved now. I’ve deleted all the tables of database completely and restored a previos backup and the problem is gone.
Thank you very much for all anyway.
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