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Paul Smart
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June 11, 2017 at 6:42 pm
Hi
Moved Install (from /2018/ to / )
Just tested and payment was taken ok, but error was given!
No emails are being sent out and when I login to the ‘user’ portal and click edit details I get the following message
An error has occurred:
We’re sorry but there appears to be an error with the “reg_url_link” or the primary registrant for this transaction. Please refresh the page and try again or contact support
Any idea?
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Tony
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June 12, 2017 at 4:32 am
Hi there,
Just tested and payment was taken ok, but error was given!
Does the registration show as complete or pending payment?
Which payment method are you using in EE?
If you view the transaction for this registration (Event Espresso -> Registration -> {find registration} -> Click on the ‘TXN Date’) you’ll see a payment there, what does it show in the ‘Gateway response’ field – http://take.ms/MwWI3
An error has occurred:
We’re sorry but there appears to be an error with the “reg_url_link” or the primary registrant for this transaction. Please refresh the page and try again or contact support
Means you have an open session and the link you are using does not match that session.
Go to the /registration-cancelled/ page on your site and retry the link (the page does NOT remove the registration details when you visit it)
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