Support

August 15, 2014 at 11:42 am

We’re using the default “Email Notice” for payments. Whenever we add a partial payment manually, and do the automated Email Notice, it tells the user that the value was paid in full. This is driving us crazy. How to fix it?

Sample Attendee Payment Record:
https://www.dropbox.com/s/douufgxjroieu73/Screenshot%202014-08-15%2010.34.18.png

We issue a payment credit of $349.50 toward a total fee of $3495:
https://www.dropbox.com/s/eeon6i32tt9b639/Screenshot%202014-08-15%2010.36.17.png

We select the “Yes” option under Email Notice:
https://www.dropbox.com/s/7nrtdfg1iodp1tr/Screenshot%202014-08-15%2010.36.25.png

We press the “Update Payment” button:
https://www.dropbox.com/s/qz7w3j7mzva70g5/Screenshot%202014-08-15%2010.36.32.png

And this is what the user receives in their inbox:
https://www.dropbox.com/s/jj74td8yjzo086o/Screenshot%202014-08-15%2010.37.18.png

As you can see, we are not reporting the right value. It should’ve sent a note that said:
“We have just received a payment in the amount of $349.00 for your registration to California Teen Adventure Course for Grades 8-9.”

(Frankly, we would prefer to say “…received a payment in the amount of $349.00 toward your total of $3495.00 for your registration to California Teen Adventure Course for Grades 8-9.

Your new balance is $3,145.50. Please remit the balance due by xxxx date.”

The same issue occurs if we select the “Invoice/Payment Reminder”:
https://www.dropbox.com/s/ctjj26yszmli9tk/Screenshot%202014-08-15%2010.39.57.png

Only in this case, it tells the user that we haven’t received ANYTHING, even though we have been paid the $349.50 as shown in the previous screen shot.
https://www.dropbox.com/s/nmt2oxz2b8sm9kj/Screenshot%202014-08-15%2010.40.23.png

Please help!