|
edgeucc
|
February 26, 2016 at 11:56 am
I recently upgraded to EE4, after using EE3 for years. I have spent time setting up some custom templates for the HTML receipt, as well as the registration approved email.
When I do test registrations on a live site using the same email domain as the confirmation email comes from (me@company.com and info@company.com), the emails send and are received perfectly. Whenever I test with any other email providers (Gmail, Outlook, Yahoo, etc.), the emails never come through. I tested putting in my company address in addition to the [PRIMARY_REGISTRANT_EMAIL] and [RECIPIENT_EMAIL], the email comes to my company address, but still not to any of the other emails.
I’m not a very advanced WP user, but I’m hoping some help is available!
Thanks!
|
|
Lorenzo Orlando Caum
|
February 26, 2016 at 2:01 pm
Hello, does the name of your organization have any special characters in the name (e.g commas, quotes, registered symbol)?
Also, is there anything in your spam / junk mail folder?
Could you go ahead and setup the Email log plugin? It logs each time an email goes out:
https://wordpress.org/plugins/email-log/
You can search for it through the Add New screen for Plugins in your WP dashboard and then install it.
Then please try another registration and then check the log to see if there is a record of the email notification going out.
—
Lorenzo
|
|
edgeucc
|
February 29, 2016 at 5:46 am
Thanks, Lorenzo, for the suggestion of the plugin. I’ve just tested it, and it does seem that emails are being logged by the system, but still aren’t reaching external email addresses.
I’ve been able to do some more digging, and suspect that it may be an Exchange Server issue, so I’ve passed it along to our tech folks. Hopefully the issue will be on our end, rather than in EE!
Thanks!
|
|
edgeucc
|
March 10, 2016 at 11:48 am
Well, I was able to solve the emails not sending issue – but now it’s sending too many!
If an event has free tickets, or paid tickets with 100% discounts, then the emails sent and received are correct.
But if there are any payments made (through PayPal Standard), 30 – 40 emails are sent to both the registrant and the admin.
I’ve removed all message types except the ‘registration confirmation’, and ensured that the transaction and thank you pages are public rather than private. But the emails keep coming.
The email logs plugin is running, and capturing all the emails being sent, so I can see that these are going out to people registering for the events, as well as myself as I’ve tested it.
Any suggestions on how to make the masses of emails stop?!
Thanks!
|
|
Josh
|
March 10, 2016 at 4:37 pm
The issue you describe will typically happen when PayPal doesn’t get a return receipt from your server for its Instant Payment Notification.
Have you checked your PayPal IPN History to see what it’s showing there? You’ll probably see lots of errors. Also, you’ll want to check your web server logs to see the error that’s happening when the IPN hits your site.
|
