Support

January 15, 2019 at 7:06 am

Messages suddenly stopping in the queue can be a couple of different issues.

Usually, it means wp-cron has been disabled on your site, if you go to:

Event Espresso -> Messages -> Message Activity.

On one of the messages click on the icon to generate the messages.

Does it show any errors?

If not, click on the to send the message. Does Postmark show the email as sent?

January 16, 2019 at 6:22 am

Did anything on the site change on or around the 1/10?

The error above means EE can’t generate the message, its before the email gets sent over to the mail server (in this case Postmark) so they don’t even see it at that point.

How many emails do you have in the queue for generation?

January 16, 2019 at 10:23 am

No major changes.

Major or minor, something changed?

The messages system shouldn’t just stop generating messages, so I’m wondering if something is hijacking the request and causing the error, even adding a ‘simple’ plugin can cause issues if it’s doing something unexpected.

I’m getting emails from my Contact Us form

That’s good, but they don’t use the EE messaging system so is expected, it does mean that your mail server is a-ok, although again expected as your using Postmark (so less likely to have issues than your hosts mail server).

If you can send temp login details using this form:

https://eventespresso.com/send-login-details/

I’ll take a look and see if anything stands out.

January 16, 2019 at 12:23 pm

Hi Tammy,

Just posting here that I replied directly via email with some details.