|
Renee deVilliers
|
July 20, 2015 at 9:30 am
Hi,
I have included in my registration form questions a “Confirm Email” where the user is supposed to RE-TYPE (not paste) their email a second time. But users STILL enter incorrect email addresses (like email@domain.co ) and forget the m on .com for example, TWICE. Which tells me they are copying and pasting.
BUT, what I find really inconvenient is that even if they DO enter an incorrect email address and they complete their registration ( we use pre-approval), we NEVER RECEIVE any email bounce notification in our email from which we are sending (I believe that email to be the email in the settings of Event Espresso).
I need to get this working. Either verification of email that is more effective, or I need to receive bounce notifications of incorrect email addresses, so I can at the very least going the admin and look at what is happened. Otherwise the user doesn’t receive confirmation, and I have no idea they HAVEN’T received confirmation. Several times now it has happened where the client has called us saying they didn’t receive confirmation of the registration and want to know how to pay. This is not ok. Is there something I need to do?
I am using EE3.
Please advise ASAP, as our events are live.
http://www.allaboutdogs.ca is our site.
Thank you
|
|
Renee deVilliers
|
July 20, 2015 at 9:38 am
FYI, the email in event espresso settings and my wordpress settings are the same. But we receive nothing at this email address if someone enters incorrect email.
|
|
Tony
|
July 20, 2015 at 12:25 pm
Hi Renee,
BUT, what I find really inconvenient is that even if they DO enter an incorrect email address and they complete their registration ( we use pre-approval), we NEVER RECEIVE any email bounce notification in our email from which we are sending (I believe that email to be the email in the settings of Event Espresso).
There was a time when bounce back emails could be relied upon, they no longer can.
There are different types of bouncebacks, but you can summarize them to be from your own mailserver and from the ‘other’ mailserver.
For example, lets say you send an email from your account to tony@myrandomemail.com
Your mail server may say ‘that domain doesn’t exist’, tried sending X amount of times and I’ve given up, or the mailserver at myrandomemail.com may reply with ‘the user “tony” doesn’t exist on this domain’… and finally, both may simply return nothing.
Mail servers are hit with so much spam that most no longer bounce back emails. Theres a few reasons for this, one of which is to keep the ‘real’ email addresses hidden. If myrandomemail.com returned ‘no user found’ for fake emails, but nothing for real emails, bots start compiling lists of which emails ‘worked’/returned nothing.
This goes on and on through the various ‘bounce’ options within mailservers but its clear you can not rely on them anymore.
So in other words, not receiving a bounce back email is common, and not something Event Espresso can prevent.
I have included in my registration form questions a “Confirm Email” where the user is supposed to RE-TYPE (not paste) their email a second time. But users STILL enter incorrect email addresses (like email@domain.co ) and forget the m on .com for example, TWICE. Which tells me they are copying and pasting.
Another problem is email@domain.co, email@domain, email@domain.co.uk, email@domain.com, email@domain.cc (the list goes on) are all still valid email addresses.
If users are inputting email address twice and still inputting the email wrong, there is not all that much we can do to prevent that, especially if users are copy and pasting the first email to the second field.
I’ll see if any other members of the team have any ideas on this.
|
