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Paul Muszanskyj
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March 29, 2014 at 5:33 am
The “Click here to make your payment” link at the bottom of the registration confirmation email does not work. It’s linking to http://www.training4logistics.co.uk/shop, which does not exist. Obviously the link should be pointing to the registrant’s personal payment page, and I’ve no idea what this should be. I also don’t know how to change the email address to point to it.
Can you help?
Thanks
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Lorenzo Orlando Caum
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March 29, 2014 at 2:15 pm
Hi Paul,
Please ensure that the Event Espresso shortcodes are all on published WordPress pages. You can find these in Wp-admin –> Event Espresso –> General Settings.
Then scroll down to Page Settings.
If these look okay, then it could be another plugin that is creating an issue.
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Lorenzo
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Paul Muszanskyj
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March 29, 2014 at 3:42 pm
Thanks – the shortcodes all look ok and are all on published pages. I think the problem is that the email link is incorrect, but I dont know what it should be. It should take the recipient to a page which will allow them to pay. I see from the list of email custom fields that there is one which might be correct – [payment_url] – could you advise whether I should change the link to this? The system is live and I’m unwilling to make alterations without understanding whether they are correct or not.
Thanks
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Lorenzo Orlando Caum
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March 29, 2014 at 6:38 pm
Hi there Paul, thanks for checking.
This shortcode ([payment_url]) is correct. On that note, the default shortcodes should work so I think there is a conflict somewhere.
Have you tried temporarily disabling all plugins and reactivating Event Espresso and testing the payment URL?
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Lorenzo
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