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laurian Horowitz
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September 28, 2023 at 11:50 pm
I have the company email address as a cc on the primary Registrant registration approved, pending payment, and event notification emails to ensure they are going out properly. Around noon today, I stopped receiving g thise emails. In the messages it shows emails being sent.
I need the emails! What do I do?
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Tony
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September 29, 2023 at 2:40 am
Hi there,
If the email shows up as sent in Event Espresso but then isn’t received it means that everything within your site related to ‘sending’ email worked without any errors.
The email is then passed over to your server to do whatever it is set up to do to send email (mailserver) and when the above happens it usually means the mailserver dropped/blocked the email.
How is your site set up to send email? Using SMTP or just using your web hosts mailserver?
Who hosts your emails? For example Gmail.
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laurian Horowitz
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September 29, 2023 at 6:41 am
The automated event reminder emails actually were received this morning for tomorrow’s rosters.So I just tried resending a registration email from yesterday and i received it
I recealized looking in the ee message activity those missing emails were not showing but under the message history of the contact they were
I’m not 100% sure where to see the settings but I use Google workspace/Gmail for my emails
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Tony
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September 29, 2023 at 7:02 am
I’m not 100% sure where to see the settings but I use Google workspace/Gmail for my emails
Do you have any SMTP plugins installed on the site?
Go to Dashboard -> Plugins. Any kid of email/smtp plugin listed there?
If not it means your sending emails from your likely sending mail through the hosts mail server.
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