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Andy Buck
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October 14, 2018 at 5:41 pm
Hi,
Currently if a user is being cancelled from an event or he is transferred
They are receiving up to 5 or 6 email notifications
My client does not want the user to receive any notifications if this occurs.
Is it possible to disable notifications for cancellations or transfers ? and if so can you please let me know how
Many thanks
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Tony
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October 15, 2018 at 3:51 am
Hi there,
When canceling a registration in the admin, you have the option to ‘trigger notifications’/’send related messages’ or not so it sounds like your client needs to make sure that setting is set to No when the update the registration.
There’s a couple of different ways to cancel a registration in the admin so can you check with them which steps they are taking? I can advise how to prvent the messages from there.
With regards to moving a registration, again at the end of the process the admin has the option to trigger notifications, here is an example – http://take.ms/mXbFL
If the admin sets that option to now before proceeding the notifications should not be triggered.
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