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linguarum
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June 29, 2023 at 8:09 am
Emails sent from Event Espresso are not getting through. Although they show as sent in Messages, when I send a test message to myself, it never arrives. Emails are not getting to us, not getting to customers. This just started happening for some reason. Every other website-generated email works (for instance, when I fill out a form on the website), and I have used a WP logging plugin to confirm that all of the EE emails are being sent.
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Tony
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June 29, 2023 at 9:02 am
If the emails are being sent but then not received then it means they are likely being flagged for spam/suspicious and being dropped by the web server (that happening can depend on the content of the email, say the HTML templates used in EE but not within your forms email).
How is the site set to send mail currently?
Who hosts your email? E.g Gmail?
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linguarum
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June 29, 2023 at 9:31 am
Thanks Tony! The messages are not in spam either. The site is set to send through regular PHP – no special settings.
Our email is hosted through Gmail.
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Tony
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June 29, 2023 at 11:16 am
The messages are not in spam either.
Unfortunately that doesn’t mean the mail server isn’t flagging them as spam and then they are dropped, I’ve seen it multiple times.
The site is set to send through regular PHP – no special settings.
That means your emails are sent unauthenticated and more and more we are seeing issues with unauthenticated emails being flagged and dropped.
Try using this:
https://wordpress.org/plugins/wp-mail-smtp/
Then work through the settings to connect it to your Gmail account and test another email, does it work then?
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linguarum
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July 10, 2023 at 12:43 pm
Thank you so much! That took some doing to set up, but it’s working now. Thanks!
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Tony
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July 10, 2023 at 3:29 pm
You’re most welcome, I’m glad it’s working 🙂
That took some doing to set up…
I suspect that’s why we are seeing this come up more often, it’s starting to become more of a requirement that people aren’t aware of/don’t want the hassle of setting up.
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