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MR DECLAN J MAIR
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December 4, 2017 at 7:22 am
Hi.
I’ve recently moved the site to a new server. In the process there now seems to be an issue with emails being sent.
Emails don’t seem to sent – in the queue they show like this:
If I hit the cog they then queue to send but dont seem to send themselves. Forcing them to send works to the customer but doenst seem to for the admin user.
Seperately, just updated but nw shown this 
Thanks
Declan
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Josh
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December 4, 2017 at 2:39 pm
Hi Declan,
Your new server probably isn’t set up to use crons to allow for sending emails on a separate request.
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
Seperately, just updated but nw shown this
You’ll need to update to Event Espresso 4.9.53.p. Your site has 4.9.52.p.
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MR DECLAN J MAIR
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December 4, 2017 at 4:06 pm
Ok thanks – I’ve updated the config file to wp-crons, does that sound right? is it better to use crons vs the other method?
RE update – the dashboard isn’t asking for any updates?
Thanks
Declan
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MR DECLAN J MAIR
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December 4, 2017 at 4:08 pm
oh and the test came through no problem!
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Tony
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December 4, 2017 at 5:20 pm
Ok thanks – I’ve updated the config file to wp-crons, does that sound right?
Can you explain a little what this means please, do you mean you updated wp-config.php to enable wp-cron on your server?
is it better to use crons vs the other method?
It’s better’ to use the message queue, which uses wp-cron. In the setting Josh mentioned above, it’s the ‘on separate request’ option.
The reason its ‘better’ is it means there is less process and waiting time for your users. Using the message queue means EE tells the messaging system to queue up emails for the registrants, then generate and send them using wp-cron at intervals.
The other option does all of that on the same request, meaning your users need to wait for your server to process, generate and send the emails, it’s not actually that long, but can mount up with a lot of registrations so the other option reduces the load.
RE update – the dashboard isn’t asking for any updates?
Make sure you license key is set in Event Espresso -> General Settings and update the settings there, that will force EE to check for updates.
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