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Elizabeth
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June 29, 2016 at 10:30 am
My customer keeps getting failed emails when someone registers. I have an SMTP plugin sending emails. The From email is info@masterpiecemixersnaples.com so it is coming from the website. EE is somehow showing it coming from their Gmail account. Where in EE 4 do you set where the emails come from?
Here is error:
Cc:
Date: Wed, 29 Jun 2016 00:38:37 +0000
Subject: Your Masterpiece Mixers Naples Tickets
From: Mail Delivery System <Mailer-Daemon@masterpiece.webserversystems.com>
Date: Tue, Jun 28, 2016 at 8:38 PM
Subject: Mail delivery failed: returning message to sender
To: masterpiecemixersnaples@gmail.com
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
freiss@naplesxxxx.com
host mailchannels-lb-2-364402916.us-west-2.elb.amazonaws.com [54.244.124.122]
SMTP error from remote mail server after end of data:
550 5.7.1 [BFD] Sender prohibited by SPF
Action: failed
Final-Recipient: rfc822;freiss@naplesxxxx.com
Status: 5.0.0
Remote-MTA: dns; mailchannels-lb-2-364402916.us-west-2.elb.amazonaws.com
Diagnostic-Code: smtp; 550 5.7.1 [BFD] Sender prohibited by SPF
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Tony
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June 29, 2016 at 10:53 am
By default EE4 uses the email address set within:
Event Espresso -> General Settings -> Your Organization -> Primary Contact Email
As the FROM email address within messages.
Is the correct address set there?
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Elizabeth
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June 29, 2016 at 11:50 am
I have the email in settings set to info@masterpiecemixersnaples.com
Where do I set the FROM in messages?
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Tony
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June 29, 2016 at 3:26 pm
Each context within each message template has its own setting for FROM.
Have a look here:
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
As it explains how to select and work on each message context within a message template.
You’ll need to go to Event Espresso -> Messages -> Default Message Templates.
Edit each message template and view each context within those templates, at the top of each template you will see the ‘FROM’ field. To use the Primary Contact Email you need to use [CO_EMAIL] or [CO_FORMATTED_EMAIL] in that field.
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Elizabeth
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July 1, 2016 at 8:13 am
So what email does [CO_FORMATTED_EMAIL] use?
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Tony
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July 1, 2016 at 8:34 am
My apologies.
In my post above I linked to the CO_EMAIL as the default, this is not the case.
By default Event Espresso sends the event admin emails to the Author of the event, this will generally be the email address of the user account that created the event (unless you have manually set the Author to something different).
The shortcode that will be in use by default is [EVENT_AUTHOR_FORMATTED_EMAIL], you likely need to use [CO_EMAIL] or [CO_FORMATTED_EMAIL].
So what email does [CO_FORMATTED_EMAIL] use?
[CO_EMAIL] and [CO_FORMATTED_EMAIL] parse to the Primary Email address set within Event Espresso -> General Settings.
The difference with _FORMATTED shortcodes is EE will format the email to use the NAME and EMAIL, like this:
Tony Warwick <example@example.com>
Non formatted emails just use the email address:
example@example.com
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