Could you tell us if this email is from the ee system? We suspect this came from somewhere other than the website. After this issue is resolved I want the image removed from this post on your forum. Thanks
-How do I add an image of the email for you? Thanks
You can upload the email screenshot to WP Media and then link to it here.
Alternatively, you can copy part of messaging and paste it here into a reply.
Any personal information from the email isn’t needed.
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Lorenzo
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