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remery
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November 18, 2016 at 3:49 pm
One registrant was unable to register and sent me a screen shot with this error;
“An error has occurred; Please enter a valid email address.”
This individual is a friend of mine and we exchange several emails from this email address every day so i know that it is a valid email. I went into the system and registered him with the same email and it went through without an error. He received the confirmation email at the address and I received the confirmation as well. Any thoughts on what could be the problem? Thanks!
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Tony
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November 18, 2016 at 4:20 pm
Hi there,
Which browser was the user using at the time?
Can you link me to the event so I can run a couple of test registrations?
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remery
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November 19, 2016 at 9:05 am
He was using Safari on a MacBook Air. This registration is by invitation only so I cannot list the URL here. Send me your email and I will email it to you.
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Tony
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November 21, 2016 at 7:12 am
You can use support[at]eventespresso.com
Please include a link to this thread within the email so we know what it relates to.
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