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pmk
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February 11, 2016 at 6:31 am
Hi Guys,
I’m having trouble resending registration email, i.e. it won’t send and I get the following error message:
“An error has occurred:
Something went wrong and the message for this registration was NOT resent”
Any ideas what’s causing this?
Cheers
pmk
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Tony
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February 11, 2016 at 6:42 am
Hi there,
Are you using a transaction email service such as Mandill or PostMark or just using your hosts mail server?
Have you modified the message templates at all?
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pmk
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February 11, 2016 at 7:22 am
Thanks again for the faster response. 🙂
No, I’m not using a mail service.
I am trying to use a custom email template. However, I’ve scrapped the one I was working on and started afresh. All I’ve done is change the recipient to Primary Registrant and the TO recipients to:
[PRIMARY_REGISTRANT_EMAIL][CO_EMAIL][RECIPIENT_EMAIL]
What I’m trying to do is send an email to all registrant with the details of their question answers included and some extra information about the venue. But I haven’t added those modifications to the template yet. Just the recipients.
cheers
pmk
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Tony
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February 11, 2016 at 7:39 am
[PRIMARY_REGISTRANT_EMAIL][CO_EMAIL][RECIPIENT_EMAIL]
You need commas between each of those.
[PRIMARY_REGISTRANT_EMAIL],[CO_EMAIL],[RECIPIENT_EMAIL]
However I’m not sure what you have done here:
All I’ve done is change the recipient to Primary Registrant and the TO recipients
Could you explain further please?
Each message in the messages system can have multiple contexts, for example a Registration Approved message that you send to a Registrant, will be different from a Registration Approved message you send to an event admin so EE allows you to edit them independently.
However with the above it appears you are trying to use a single context, to send the message to The Primary Registrant, the event admin, and the registrant. I don’t think your setup will work as expected.
What I’m trying to do is send an email to all registrant with the details of their question answers included and some extra information about the venue.
Event Espresso does this by default with the default message templates.
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pmk
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February 11, 2016 at 8:24 am
lol I think you’re right that it won’t work as expected. 🙂
I’ve just realised that a custom message template has 3 aspects to it:
1) Admin
2) Primary Registrant
3) Registrant
And what I was trying to do is unnecessary.
The default email templates do not include the registrant’s answers to questions. That’s what I’ve trying to achieve.
However, I’ve managed to achieve what I needed to. The key thing was the commas between the recipients (which aren’t need now).
Thanks again for your help. 🙂
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