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Angela Haddon
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November 8, 2013 at 11:44 am
Hi, I’ve had such a hard time styling emails that I realised my client would struggle to compose and emails to her attendee list. The main concern was the insertion of paragraph tags when only a break was needed, leading to big gaps in the email. I downloaded the Ulimate TinyMCE wordpress plugin with the intention of adding a ‘break’ button to the editor. It works just fine in all WordPress pages and posts, but the button simply fails to show in the EE email editors. EE is definitely picking up the plugin, because other elements like a new font-family drop-down box are being added…just not the ‘break’ button. As you can imagine, this is pretty frustrating. Do you have any idea why this would be happening? Alternatively, is there an existing plugin that is known to work within the EE email editor, which would allow my client to style her emails easily? Thanks for your help.
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Jonathan Wilson
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November 8, 2013 at 4:28 pm
Hi Angela,
Normally, when we see this issue it is due to a theme conflict. There may be a theme function that is causing the issue. You can check for this by first switching to the TwentyTwelve theme (or any other theme from the wordpress.org theme repository, all of these themes pass a thorough code quality review before inclusion.)
Also, try to rule out any plugin conflicts. Deactivate all non Event Espresso plugins and test to see if the issue is still occurring. If it is not, then we know it is a problem with another plugin. You can then find out which plugin it is by reactivating each plugin individually and testing to see if the problem starts happening after the activation. When it occurs after activating a plugin, then we know this is the culprit.
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Angela Haddon
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November 12, 2013 at 11:18 am
Hi Jonathan – I tried the Twenty Thirteen Theme and deactivated all plugins except for Ultimate TinyMCE and EE itself (I even deactivated all the EE add-on plugins). Still no go, so I assume the conflict is with these two specifically. Is there a another WordPress TinyMCE plugin that is known to work with EE?
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Josh
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November 12, 2013 at 12:50 pm
This one:
http://wordpress.org/plugins/tinymce-advanced/
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Angela Haddon
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November 12, 2013 at 3:01 pm
Hi Josh, I tried that but there’s no <br> button in that one. In the end, I wound up using a combination of techniques to solve the problem: the plugin you mentioned above (to stop WP stripping out <p> and <br> tags upon save), and a custom function which adds inline styling to targeted <p> tags. Hopefully that helps someone else with a similar issue.
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