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Nodal
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March 29, 2018 at 1:55 pm
Hi,
I did change some text and small things in the email template editor for the “ticket notices” email, but it looks like the email sent do not use my modification. It is like if the email sent is always the default one.
When I click on “View Message” on the tab “Message Activity”, the default messages show up, not the customized one.
Thanks
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Josh
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March 29, 2018 at 1:58 pm
Hi Nodal,
You can make the changes to the default or Global template, then all events will use the changes in the Global template. Otherwise, you can edit the event to use the custom template by selecting the custom template in the event editor page’s “Notifications” box.
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Nodal
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March 29, 2018 at 2:12 pm
I did change the default template. But when I look at the message sent to my customer in the “Message Activity” tab by clicking “View Message”, it is not customized.
Any idea why ?
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Josh
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March 29, 2018 at 4:56 pm
May I ask which context did you customize, and which context was sent? For example, if you customized the Primary Registrant context, but the Registrant context was sent, then that would be why. In which case, you go in and make the customizations to the Registrant context.
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