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cgreenberg
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September 12, 2013 at 1:58 pm
WP Version: 3.6
Event Espresso Version: 3.1.35.L
Fresh New Installation
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My Email confirmations aren’t working from Event Espresso.
Both the event registration and payment.
Please assist.
Thanks!!
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Garth
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September 12, 2013 at 4:10 pm
Hi cgreenberg,
How are you today?
Are you getting any email from your website? If you set up the plugin WP Mail SMTP with your gmail account, you can send a test email from the WP Mail SMTP settings page, so you can determine that mail is going out in general.
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cgreenberg
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September 13, 2013 at 7:44 am
I’m well thanks! How are you?
My client is receiving the registration email confirming that someone has registered, but the person actually signing up for the event isn’t receiving anything. I’ve tested multiple times.
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Garth
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September 13, 2013 at 12:14 pm
Still trying to figure out what might be the problem.
Are the events in question “paid” events, do they have a price attached to them? There is a setting in Event Espresso > General Settings > Email Settings that can delay registration confirmations until payment is received. That might be the issue if your events have a price.
Do you have a link that we can access for testing?
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cgreenberg
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September 16, 2013 at 11:50 am
There are free events, and priced events.
When I test the priced events, I go into the back end under the attendee and click ‘yes’ to “Do you want to send a payment received notice to registrant?” and click save changes. An email is not received and the ‘yes’ radio button doesn’t stay clicked.
When I sign up for a free event, I also do not receive a confirmation as an attendee.
Paid events: http://scalanetwork.com/scala-for-marketers/events/
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Tony
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September 17, 2013 at 4:05 am
Hi cgreenberg,
I’ve just ran a quick test registration on ‘The Truth Behind Data Analytics Conference’ and received a Registration Email no problem.
Are you inputting a payment when using the payment received notifications?
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cgreenberg
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September 27, 2013 at 12:29 pm
I figured out the payment received confirmation via cheque, however my client is still having issues receiving email confirmation that someone has signed up for her events. Delegate will receive payment and confirmation but the admin doesn’t receive any notice.
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Sidney Harrell
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September 27, 2013 at 1:56 pm
Can you check the primary contact email setting in EE->general settings? Also check the alternate email settings on the event. Also check the spam folder of the email address you are sending the admin email to.
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cgreenberg
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October 2, 2013 at 10:27 am
Checked email settings, alternate email settings and requested she check her spam. She still is not receiving this confirmation email and all other areas were correct in the back-end.
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Dean
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October 3, 2013 at 12:46 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level and FTP details are appreciated.
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cgreenberg
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October 4, 2013 at 1:28 pm
Sent!
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Sidney Harrell
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October 4, 2013 at 3:04 pm
I logged in using those credentials, created a free test event with my email in the alternate email field, signed up for the event and received both the attendee and admin emails. Can you duplicate that test and confirm? Thanks.
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