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drbean
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March 5, 2015 at 3:31 pm
Hello,
When doing a trial run of my event registration, I noticed that an automatic email was not sent. I checked the box to send a custom confirmation email, typed in the body of the message and clicked “Update Event”. When I had someone register, they did not get a confirmation email until I went into the back end and manually clicked to have one sent to them after they registered.
Do you have any feedback for me – anything I can do? We are anticipating over 200 people registering for this event and it will be quite consuming for me to log in and manually sent confirmation emails.
Thank you for any help you may be able to provide.
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Dean
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March 6, 2015 at 2:10 am
Hi,
Are other EE related emails going out automatically? Are your general emails being sent? You can check general emails by using the Check Email plugin – https://wordpress.org/plugins/check-email/
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drbean
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March 16, 2015 at 7:15 pm
Hi Dean,
Thank you for getting back to me so quickly and sorry for my delay in response. I used the Check Email plug in and, yes, general emails are being sent. Any other suggestions?
Thanks.
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Tony
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March 17, 2015 at 11:23 am
With this registration, did the user pay in full?
With EE3 confirmation emails are only sent when payment is made in full, if this is through an online payment gateway such as PayPal this should be automatic, if the user selects check, you need to manually send these when you apply the payment to the registration.
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