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worldchlorine2022
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August 23, 2022 at 7:07 pm
Hi there! I just ran a test of our new form and I didn’t get an email confirmation. Please assist!! I really need to get this form up and running. My client’s event is coming up and they need to get the registrations going!
Thank you!
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worldchlorine2022
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August 23, 2022 at 7:26 pm
FYI I have a Google business account email address
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Tony
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August 24, 2022 at 5:22 am
Hi there,
How is your site set up to send email?
For example, are you just using your web host’s mail server or sending the emails through Gmail using SMTP?
If you go to Event Espresso -> Messages -> Message activity.
Can you see the email there? Does it show a green status bar next to it?
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worldchlorine2022
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August 24, 2022 at 9:40 am
It looks like the color to the left, the vertical line, is with the “Failed” error.
For all 3 messages:
Registration Approved Registrant
Registration Approved Event Admin
Payment Received Primary Registrant
When I click to the right i, I see the error message:
Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It also says the “to” and “from” email address may not be valid. I used mine for both, which is NOT an email address affiliated with the domain.
Do you think that’s the problem? Do I need a from address affiliated with the domain??
Do I need to somehow authenticate smtp?? If so, how do I do that?
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Tony
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August 24, 2022 at 12:20 pm
Do I need to somehow authenticate smtp?? If so, how do I do that?
If you haven’t done so already, then yes.
You can use a plugin such as WP Mail SMTP and they have instructions on doing so here:
https://wpforms.com/docs/how-to-set-up-smtp-using-the-wp-mail-smtp-plugin/
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