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Email address is too long?

Posted: June 29, 2015 at 6:02 pm

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mminten

June 29, 2015 at 6:02 pm

When a client tried to register his team he couldn’t because his email address was too long. I tried to simulate the problem and when I put in a long email address I got this message: “An error occured. No Attendee was received.” I don’t know how the user new it was their email from this message but it works if I put in a shorter email address. It looks like it is limiting it to 45 characters. Is there a way to change this limit to 255?


Lorenzo Orlando Caum

  • Support Staff

June 29, 2015 at 6:25 pm

Hi, could you provide an example of a long email address so we can try this out?

Note you don’t need to provide the actual email address but it would be helpful to see the formatting.

Thanks


Lorenzo


mminten

June 29, 2015 at 6:45 pm

That seems easy… how about:
aaaaaaaaaaaaaaaaaaaa@aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.com

Here’s the event in question: http://www.jamonit.org/event-registration/?ee=124


Josh

  • Support Staff

June 29, 2015 at 7:14 pm

Hi there,

It turns out that Event Espresso 3.1.37.4.p sets the email character limit to 255 characters. When you update to .37, it will update your database to allow the higher limit.

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