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ASAP Training
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September 23, 2014 at 4:13 pm
Hey There,
Just working on a project where we offer courses. Using EE4 and Network Merchants (NMI) with the Authorize.net AIM gateway (configured with appropriate URLS)
Every time we try to register for a course and select invoice or try to process credit card payments we get this error
An error has occurred:
No transaction information could be retrieved because the registration URL link is missing or invalid.
EES_Espresso_Thank_You – run – 189
I’m banking my head against the wall – any ideas?
Wordpress 4.0 with EE4 4.4.2.p
Apache version 2.2.26
PHP version 5.3.28
MySQL version 5.1.73-cll
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Lorenzo Orlando Caum
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September 23, 2014 at 4:50 pm
Hi,
Could you double-check the critical pages for Event Espresso through Event Espresso –> General Settings –> Critical Pages?
You should see ok and a status of green for each.
Next, please backup your site and update to Event Espresso 4.4.3:
https://eventespresso.com/wiki/ee4-changelog/
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Lorenzo
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ASAP Training
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September 23, 2014 at 4:56 pm
Hello Lorenzo,
All pages are linked up and perfect (Green) this was one of the first tips I came across in the forum 🙂
I’ll push the new update now.
Thanks,
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Lorenzo Orlando Caum
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September 23, 2014 at 5:06 pm
Alright, thanks for checking. After updating, please browse to WP-admin –> Settings –> Permalinks.
Let us know if the issue remains afterwards.
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Lorenzo
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ASAP Training
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September 23, 2014 at 8:41 pm
I backed up and updated to 4.4.3, Permalinks for postname are enabled and shortcode pages are still good, still no go – Error 189 🙁 I do notice it takes 10 or so seconds to process and the logs haven’t been telling me much…
Thanks for your help,
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Lorenzo Orlando Caum
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September 23, 2014 at 8:56 pm
Hi,
Could you let us know how Network Merchants is connected to the Authorizenet payment gateway in Event Espresso?
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Lorenzo
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ASAP Training
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September 24, 2014 at 12:43 pm
The Instructions I was provided were as follows:
…/modules/gateways/AIM/EE_Aim.class.php
You are looking for this code:
Class EE_Aim extends EE_Onsite_Gateway {
const LIVE_URL = ‘https://secure.authorize.net/gateway/transact.dll’; //Authnet URL
const SANDBOX_URL = ‘https://test.authorize.net/gateway/transact.dll’;
Change both URLS to:
https://secure.merchantservicegateway.com/gateway/transact.dll
Thanks,
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Lorenzo Orlando Caum
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September 24, 2014 at 2:30 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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ASAP Training
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September 26, 2014 at 9:45 am
Hey Lorenzo,
I’ve done as instructed in your email about completely deleting and removing EE and Calendar and downloading fresh copies. I even reverted to Twenty Fourteen theme to rule out any theme conflicts. Still at a loss for how to move forward with this issue.
Let me know if you have any other tips 🙂
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ASAP Training
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September 26, 2014 at 9:50 am
Hang Tight – I think I might have figured something out here. I disabled HTTPS and WordPress SEO by Yoast and I was able to process an invoice transaction.
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ASAP Training
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September 26, 2014 at 10:27 am
Okay, I can confirm the WordPress SEO by Yoast plugin is the culprit – I’m now able to process Credit Card transactions without issue.
I noticed a thread this morning that others have been having issues with this plugin as well.
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Lorenzo Orlando Caum
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September 26, 2014 at 11:18 am
Hi,
I’m getting together some notes for testing with WP SEO. There are a handful of settings screens.
Were you using the basic settings only?
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Lorenzo
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ASAP Training
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September 26, 2014 at 11:27 am
Hey Lorenzo,
Yeah just the basic settings – we’ve optimized the website with it (4-5 pages) and use it on nearly every site we’ve built. This was the first time we’ve implemented Version 4 for a client. The version 3 sites have been running fine.
Thanks,
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Lorenzo Orlando Caum
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September 26, 2014 at 11:57 am
Hello again,
I installed WordPress SEO, Event Espresso 4.4.3 and the calendar add-on on a new site and I was able to process with PayPal and the Invoice payment gateway.
Would it be possible for us to grab some screenshots of your WordPress SEO settings?
If so, please share a temporary login through the form below:
https://eventespresso.com/send-login-details/
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Lorenzo
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