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Matt AStkinson
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May 21, 2015 at 12:51 pm
Hi @Support
I am getting this issue in my site
An error has occurred:
Last Name is a required value.
EE_SPCO_Reg_Step_Attendee_Information – _verify_critical_attendee_details_are_set_and_validate_email – 877
The link of my site is –> https://mjare.com/events/bus-tour-2015/
when you submit the register form then the error occured.
I already trying by disable all plugins as well as also try include eventspresso page in page cache in w3 but not works same error appears. I have also check that other users also face same error can you please check the issue whether this issue with script clashing or some bug with ur plugin.
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Lorenzo Orlando Caum
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May 21, 2015 at 1:15 pm
Hi Matt,
I’m seeing an error related to a countdown feature:
http://cl.ly/image/3z0d0C2s2F0q
It looks like it is stuck as the errors increase as I view the page in Safari developer tools.
Could you temporarily deactivate that plugin and then reply here so we can take another look?
Also, who is your hosting provider? We want to rule out that its not a hosting provider that forces caching as that could cause sporadic issues during registration checkout.
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Lorenzo
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Matt AStkinson
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May 21, 2015 at 1:36 pm
Hi
Hosting Provider is dreamhost.com and now js error goes away as this is with the issue of $ so i resolve that but what with this error?
Why it is start appearing
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Matt AStkinson
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May 21, 2015 at 1:44 pm
Please look at this error as many user troubling with this
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Lorenzo Orlando Caum
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May 21, 2015 at 1:50 pm
Hi, errors are still being generated on the page via the countdown plugin. Could you temporarily deactivate the countdown plugin?
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Lorenzo
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Matt AStkinson
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May 21, 2015 at 1:58 pm
ok i deactivate it
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Lorenzo Orlando Caum
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May 21, 2015 at 2:11 pm
Thanks. There is still one more error occurring:
http://cl.ly/image/472D1A0x2G3s
What happens when you temporarily deactivate all plugins and reactivate only Event Espresso 4?
Does the same error appear?
Also, was Event Espresso 4 installed via your WP dashboard (WP-admin)?
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Lorenzo
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Matt AStkinson
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May 21, 2015 at 2:17 pm
the error link which u say is woocommerce cart and i have also tried by deactivating all plugins but it didn’t work, no i download the files via ftp and refresh today also to check that there is some error with script file’s but it didn’t work
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Lorenzo Orlando Caum
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May 21, 2015 at 2:26 pm
Okay, since you mentioned FTP, its possible that some files did not transfer or a connection dropped during the transfer.
Could you try re-installing Event Espresso 4 via the WP dashboard in the Plugins screen?
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Lorenzo
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Matt AStkinson
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May 21, 2015 at 2:42 pm
no files miss i already check that before this same error is appearing that’s why i upload Event Espresso 4 and no files fail to upload, there is no files missing i already have check this.
My main question is why this error appearing as this is your code what happen to script as lot’s of developer face this issue again and again
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Matt AStkinson
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May 21, 2015 at 2:52 pm
any clues?
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Lorenzo Orlando Caum
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May 21, 2015 at 3:52 pm
Hi,
My main question is why this error appearing as this is your code what happen to script as lot’s of developer face this issue again and again
This doesn’t happen on a default WP theme with a current version of WordPress so I suspect its either a conflict with your theme or a conflict with another plugin.
Could you try adding the theme testdrive plugin to your site?
Then enable it and try a registration. You can deactivate it after the test and it will only change the theme for logged-in admin users. That is, your public visitors will continue to see your own theme.
Does the registration work as expected?
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Lorenzo
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Matt AStkinson
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May 21, 2015 at 10:52 pm
Hey I have use that plugin where as no error now coming and moreover the form can’t move to next step payment
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Matt AStkinson
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May 22, 2015 at 12:14 am
ok i solve the issue is with javascript some of previous developer call old version of javascript so script clashing
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Dean
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May 22, 2015 at 5:04 am
Old JavaScript/jQuery will definitely cause problems! Glad you got it fixed. Anything else we can assist with regarding this topic or may we mark this as resolved?
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