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Lisa
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June 29, 2014 at 3:38 pm
I have an error message associated with the EE4 plugin that is preventing my site from loading:
The core. file EE_Session does not appear to contain the EE_Session Class. CR-RGS-LOA-431
Can you please advise?
Thank you.
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Lorenzo Orlando Caum
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June 29, 2014 at 4:01 pm
Hi Lisa,
Have there been any recent changes to the site?
If this is a new install then could you please remove the existing software and try installing a fresh copy of Event Espresso through WordPress plugins?
You can download a copy of the Event Espresso software as a zip file through your Event Espresso account page:
https://eventespresso.com/users/training01/
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Lorenzo
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Lisa
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June 29, 2014 at 4:12 pm
Dear Lorenzo,
I have used Updraftplus to install the backup files onto a new path from a test area. This is the process I have used many times with success. The original install works perfectly. I did as you mentioned before lodging a ticket – went into files and deleted install of the plugin and reinstalled a fresh copy. I cannot even get the login.php page to work for the website from the internet at the moment.
I have access to the files obviously, is there anything I can change on the EE_Session page?
Thanks heaps,
Lisa Taylor
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Lisa
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June 29, 2014 at 4:20 pm
Dear Lorenzo,
I have managed to fix the problem, thank you. I deleted and reinstalled the plugin again and this time it worked.
Sorry for the inconvenience.
Lisa
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Lorenzo Orlando Caum
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June 29, 2014 at 5:20 pm
Hi Lisa,
Thanks for letting us know how you fixed the issue. Have a great weekend!
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Lorenzo
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