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Scott Case
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January 28, 2015 at 9:12 pm
WP v. 4.1
Existing installation
We are attempting to take a “master” event and have exported it and are trying to use it to import as a template for future events.
However, after selecting the .csv file which was exported from EE and attempting to import it, we receive the error:
EE_Import – import – 197 error.
After researching this on Google there are only two potential entries that address this and both of them suggest changing the writing privileges for the appropriate /wp directories. We have done so, but we are still unable to import this file.
Is this a known issue for which there is a fix forthcoming? Kind of seems silly to have a big, shiny and friendly “IMPORT” button that is useless.
Thanks!
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Tony
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January 29, 2015 at 1:54 am
Hi Scott,
EE_Import – import – 197 error.
Is that the full error?
Can you send me the CSV so I can run some tests locally using the same file? If so you can send it to support[at]eventespresso.com
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Tony
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January 30, 2015 at 6:16 am
Hi Scott,
That error indicates that the php function move_uploaded_file() has failed.
There are a couple of reasons for this, one of those is permissions on the wp-content/uploads/ directory which you mention above. The other is when the open_basedir restriction is set on your server.
If you look within your php.ini file and find ‘open_basedir’, check is a path has been set for this, if so it is enabled. If you uploads directory is within the path there then that is why the upload is failing.
If this is the case I would recommend contacting your host to ask them change this path to allow uploads.
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