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Eli
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March 22, 2017 at 12:06 pm
Event transactions have been working for a while but on March 20th customers reported getting a (code: ) after trying to finalize their transaction.
So no one can register now! So this is urgent.
I use Authorize.net. Since there is no code given we have no idea how to fix it.
using EE4 v4.9.16.p
Please help
Thanks
Eli
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Josh
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March 22, 2017 at 12:51 pm
Hi Eli,
Is there a reason you haven’t updated to the current version of Event Espresso 4 yet? For example, were there customizations made to the plugin?
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Eli
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March 22, 2017 at 12:53 pm
no reason. I have priority support ticket in as this is urgent. No ONE has responded yet. Can they update it to the latest please? Have you heard of this error at all?
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Josh
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March 22, 2017 at 1:07 pm
I did see your priority ticket, and my first response is above.
This is an error I’m seeing in a few places in the admin of your website:
cURL error 6: Could not resolve host: dnctevents.com
This indicates the PHP cURL module isn’t configured correctly, and the Authorize.net payment method relies on cURL. Can you contact your host and ask them to verify that cURL is working correctly on your server, and that the OpenSSL version is up to date?
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Josh
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March 22, 2017 at 1:46 pm
The Payment Method logs also have these since March 20:
Error connecting to AuthorizeNet
It’s looking like your host may have changed the server around March 20. They’ll need to make sure that the server that’s hosting your website has cURL configured along with the current version of OpenSSL.
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Eli
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March 22, 2017 at 1:50 pm
What steps did you take in the admin to see the cURL error (just in case they ask me)?
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Josh
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March 22, 2017 at 2:00 pm
You go to Event Espresso > Payment Methods > Logs and view the logs that have the ID 5447, 5444, 5441, and so on.
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Eli
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March 22, 2017 at 2:16 pm
Ok it was cURL!
thanks guys!
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Josh
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March 22, 2017 at 2:51 pm
OK and the plugin is up to date now.
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