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Marylou Clayton
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March 16, 2015 at 7:42 am
Hi Event Espresso Support Team,
So my company is having an issue with our Event Espresso 4 registration plug-in, which we haven’t had a problem with before in the past. We did update the software a few weeks ago but I was never told there was an issue till this past week. The issue is the following:
The URL, we don’t want this public otherwise I would post it here, if there is a place you would like me to email (if needed), let me know.
This is a secondary registration (event) page. So when a user is trying to register a few members (from their company – more then one), when they get to the page to fill out the person(s) information, for example, we get this message message if we had 4 four. The first person is no problem, but the rest want to use the first Attendee’s information and not put in custom information. Please see error message below. There is another issue we’re having below this issue as well with an email problem.
I made a screen capture of this message: http://oi58.tinypic.com/2zqudqh.jpg and included the text one below:
MESSAGE THAT COMES UP (BELOW 1ST ATTENDEE):
Attendee 2
This ticket type does not require any information for additional attendees, so attendee #1’s information will be used for its registration purposes.
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Attendee 3
This ticket type does not require any information for additional attendees, so attendee #1’s information will be used for its registration purposes.
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Attendee 4
This ticket type does not require any information for additional attendees, so attendee #1’s information will be used for its registration purposes.
We do not want this, we want this turned off where we can put in custom information into all field, so the system will then mark person as an attendee on the back end and not just one. We need this fixed as soon as possible as this registration page is used for Sponsor registration.
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The other issue my companies office admin is telling me that that user’s are saying they aren’t receiving a “confirmation email” for some reason, where there isn’t an issue with the other event we have set up. If you could help us figure out this problem as well, that would mean a lot. I want to say thank you in advance for your companies support, you all do a very good job.
Thanks,
Michael Kielas
mkielas@referee.com
Signed into our Referee account for Event Espresso
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Tony
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March 16, 2015 at 8:31 am
Hi Michael,
We do not want this, we want this turned off where we can put in custom information into all field, so the system will then mark person as an attendee on the back end and not just one.
So you want each individual ticket to request attendee information, is that correct?
Or you just want to hide that message and continue to use the same information for each registration of a multi ticket registration?
The other issue my companies office admin is telling me that that user’s are saying they aren’t receiving a “confirmation email” for some reason, where there isn’t an issue with the other event we have set up.
Is this a paid event?
If you edit the event and look within the sidebar, check within ‘Event Registration options’ and look for the Default Registration status, what is it currently set to? – http://take.ms/TkzxB
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Marylou Clayton
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March 16, 2015 at 10:36 am
Hi Tony,
We want to give the User the option to pick up to 10 people, but have the option to give each person their own information to submit per person. It creates a lot of problems to have + so many people have the same information.
We don’t want this text to be hidden, again if there is three people, we want three different peoples information.
Yes this is a paid event. (Sorta – I’ll explain below.)
I looked at your picture and yes, it is set to Approved. We have two different events setup. One is for normal users (public) that are signing up that are all paid items.
Then we have another event for user (that are sponsors). These are comped tickets, so they’re free. We have the option if they want to order an add on ticket to a baseball game (which aren’t free), but normally not everyone is ordering those tickets and just signing up because they’re part of the event and those tickets are free. So is this why this is happening, if so How can we fix this so each person has to put in their information.
Thanks,
Michael Kielas
mkielas@referee.com
Signed into our Referee account for Event Espresso
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Marylou Clayton
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March 16, 2015 at 10:37 am
Hi Tony,
And also as I said in the message above, user’s are saying they are NOT receiving their confirmation email for this event as well, where this wasn’t an issue in the past.
Thanks,
Michael Kielas
mkielas@referee.com
Signed into our Referee account for Event Espresso
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Tony
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March 16, 2015 at 11:50 am
Ok, lets start with the attendee information.
Right now you are requesting information for only the Primary Attendee, additional attendees are not requesting info and therefore use the Primary’s info. So, edit your event, scroll down to the question groups for your attendees in the sidebar.
Your will looks something like this – http://take.ms/Fh70M
(With different question group names)
You want to require at least the ‘Personal Information’ question group for additional attendees – http://take.ms/egaLS
That will force the registration to request info for each attendee.
Change your Default Registration Status to Pending Payment, because this event is ‘free’ (as far as Event Espresso is concerned) your users will not notice any difference but Event Espresso will update the status to Approved as they register. If you run a test registration after doing so, does the registrant and the event admin receive a registration approved message?
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Marylou Clayton
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March 16, 2015 at 2:07 pm
Hi Tony,
Alright, now that you pointed that out, I marked that setting and saved it. Now it’s correct, I will recommend this suggested for Pending Payment to Office admin and see what they think.
Now the next step is to fix the Confirmation E-Mail!
Thanks,
Michael
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Marylou Clayton
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March 16, 2015 at 2:30 pm
After fixing that item, the email confirm did send. Thank you for your help and if I have any other issues, I will contact support here. Thanks again!
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