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Ted Karlsalr
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March 25, 2014 at 1:39 pm
I just migrate to EE4 and now in my admin panel I don’t have the “Preview” button as well as the EE3 is still activated in plugins and when I try to deactivate EE3 or EE4 a page comes up and asks me “Are sure you want to do this” and when I click on it it goes back to the same setting. Please help as the site is life and tickets are selling now.
Ted
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Ted Karlsalr
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March 25, 2014 at 1:50 pm
Nothing is working! I can not deactivate any plugins, the whole site is a mess now. Please help
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Lorenzo Orlando Caum
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March 25, 2014 at 1:55 pm
Hi Ted,
Only one version of Event Espresso should be running at one time.
Please try deactivating all Event Espresso software including any addons for version 3. If you are having trouble with deactivation, try deactivating an addons first and then deactivate the core software.
Then reactivate the version that you want to use.
Note: EE3 addons cannot be used with Event Espresso 4.
Also, events in Event Espresso 4 can be set to draft. This will allow you to preview these events on the front end but they will not appear to website visitors.
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Lorenzo
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Ted Karlsalr
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March 25, 2014 at 1:58 pm
It does not allow me to deactivate anything I can not even create a post or a page. The whole site is not functioning. Whatever I do it comes up with a blank page and the question “Are you sure you want to do this?”
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Lorenzo Orlando Caum
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March 25, 2014 at 2:01 pm
Hi Ted,
Try renaming the WordPress plugins folder:
wp-content/plugins
Then change plugins to plugins1
This will deactivate everything and you can restore the name to plugins.
https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F
Then only reactivate the plugins that you need.
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Lorenzo
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Ted Karlsalr
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March 25, 2014 at 2:09 pm
I don’t have enough knowledge to do this. Is there anyway to delete EE4?
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Lorenzo Orlando Caum
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March 25, 2014 at 2:25 pm
Hello, I can try from my end to remove it.
Could you please create a temporary WordPress admin login so I can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
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Lorenzo
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Ted Karlsalr
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March 25, 2014 at 2:46 pm
I just sent you the info
Thanks a lot
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Ted Karlsalr
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March 25, 2014 at 2:48 pm
I set the maintenance mode on feel free to turn it off and try it.
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Lorenzo Orlando Caum
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March 25, 2014 at 5:36 pm
Hi Ted,
I’ve received your temporary login. You’ll receive a message to your email account shortly.
Please reply directly to that email so we can continue to work towards a solution.
Thanks.
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Lorenzo
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Ted Karlsalr
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March 26, 2014 at 9:47 am
Hi Lorenzo,
I restored my site back to EE3 as at this point I can not risk any down time. Thank you so much for your quick respond. I may give it another try later next week.
Cheers,
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Lorenzo Orlando Caum
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March 26, 2014 at 2:15 pm
Thanks Ted, I saw your update come through and I replied.
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Lorenzo
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