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skorby
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August 4, 2014 at 1:41 pm
This is happening consistently. I would like to know a workaround or add it to the bug list.
WordPress 3.9.1
Event Espresso – 4.2.9.p
Version 3.9.1
I often add an event with only the date/time/venue, then go back a week or two later to add information after it is confirmed. Every time an event is added in two steps like this, all PayPal registrants show in the payment pending list. I have to go through the list and compare to PayPal payments to see if registrants have paid. Tickets will continue to be sold because of the payment pending. This makes it very hard to keep track of tickets sold and when an event sells out.
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Josh
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August 4, 2014 at 3:17 pm
Hi there,
Can you verify that the registration records have a complete payment status before the event is edited?
Along with that, when you look at the registrations screen, are these records set to Approved?
Can you let me know what parts of the event are edited?
The reason I’m asking these questions is because I’m having trouble reproducing this. Another bit of info that might help to know is what you have set for “Default Registration Status”. Is that set to Pending Payment or something else?
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skorby
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August 5, 2014 at 8:12 am
“Can you verify that the registration records have a complete payment status before the event is edited?”
Not sure what you mean by this. Signups that happen prior to editing work fine. There are not many signups prior to having a complete event live.
They are not set to approved. Today’s event doesn’t even show that they tried to sign up at all.
The event is initially just a date/time placeholder. It starts out as just time/date/venue/category, sometimes ticket cost. The second edit, which is often 1-2 weeks later, includes image, text, updates to time, cost, ticket title, page title, url.
Default registration status is set to Pending Payment.
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Josh
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August 5, 2014 at 8:26 am
Hi there,
So is this what happens? You set a ticket cost, people sign up, then you update the ticket cost to another amount? Along with that, are you changing the price of the ticket or are you creating a new ticket and deleting the old ticket?
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skorby
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August 5, 2014 at 8:34 am
Only once has someone signed up before the second edit. In that case I created a second ticket that was the correct amount and deactivated the first ticket. It was the same event. If I remember right, that one worked. Most often the ticket price does not change.
Usually there are no sign ups until the event is completely added. If they pay with a credit card through PayPal, they show up as registered and paid. If they pay directly through PayPal, they will continue to show up as payment pending until I go through the list, compare to PayPal payments and manually mark them as approved.
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Tony
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August 5, 2014 at 9:29 am
Hi Skorby,
We are investigating this but this is not something we can reproduce so will need some extra information is that’s ok?
If they pay with a credit card through PayPal, they show up as registered and paid. If they pay directly through PayPal, they will continue to show up as payment pending until I go through the list, compare to PayPal payments and manually mark them as approved.
I’m not sure I understand the difference here. Do you mean if the user pays via Paypal, but selecting to pay via a debit/credit card (no Paypal account) they will remain as Approved? Whereas if they pay using a Paypal account the registration is not approved?
Or are they sending money through paypal without using the EE gateway?
I have created a test event, made some registrations and paid via the Paypal gateway for those registrations (http://take.ms/lmDiR). Then altered almost all of the settings within the event and updated, then placed more registrations and paid via Payapl again.
None of the registrations changed status when updating the event so we are trying to narrow this down some.
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skorby
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August 5, 2014 at 11:31 am
Can I give you a log in and some specific events to look at?
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Josh
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August 5, 2014 at 11:33 am
That’s fine, but can you also answer Tony’s questions?
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skorby
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August 5, 2014 at 12:04 pm
I’m looking at a specific event. The PayPal “unconfirmed” registrants are showing up as registered and paid.
The PayPal confirmed registrants are (were) showing up as payment pending. I went in and manually approved a few before just changing this event to draft and creating a new event.
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Tony
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August 5, 2014 at 12:38 pm
You can use this form to send log in details:
https://eventespresso.com/send-login-details/
However we still do not know the differences in the payments types/methods. If you send log-in details I’ll see if I can see the difference from there.
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Tony
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August 5, 2014 at 3:42 pm
The original report seemed as though when the event was edited the registration status would change from Approved to Payment Pending, which is why we were so confused and could not reproduce, but that is not the issue 🙂
Looking at the incorrectly working event mentioned all of the transactions are ‘Failed’ with no transaction data been passed back from Paypal, which is a problem.
Your current event is working fine and I can see the transaction data is being passed from Paypal to EE which is correct.
So is it only this single event in which this has happened or is the consistently happening when creating event and adding further details later to any event?
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Lorenzo Orlando Caum
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August 5, 2014 at 5:11 pm
Hi,
I read over your notes and saw that the events were being created in two parts (datetime, venue, category first with the other info at a later time).
Does anything in this screenshot look familiar?
http://cl.ly/image/1d1N1P2d001m
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Lorenzo
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skorby
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August 6, 2014 at 8:16 am
Tony – this happens consistently. At least 5 separate events so far.
Lorenzo – I’ve never seen that error.
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Lorenzo Orlando Caum
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August 6, 2014 at 8:45 am
Alright, could you try creating events with a title, datetime, venue, category. Then you can fill in your other information at a later time.
Also, in 4.3 (released this week), we’ve introduced a duplicate button which will let you create a copy of an existing event. You may find that feature helpful for saving some time.
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Lorenzo
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skorby
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August 6, 2014 at 8:58 am
Duplicate will be nice.
The title isn’t known until the second round. Is this causing the error?
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Lorenzo Orlando Caum
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August 6, 2014 at 1:33 pm
Thanks for the feedback. An event needs at least a title or description or excerpt to be initially saved correctly.
Could one of the options above be added when you initially create the event?
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Lorenzo
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skorby
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August 6, 2014 at 3:01 pm
Yes, they all initially have a title. The title gets changed later. I’ll try to remember to create a new event each time instead of changing the title.
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Lorenzo Orlando Caum
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August 7, 2014 at 3:51 pm
Alright, please let us know if the issue continues. Also you can create an entire event and then set it to a draft.
This will keep it visible only to you until you click to publish it.
A published event is available to all visitors on your site.
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Lorenzo
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