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Remi Nel
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July 16, 2015 at 7:57 am
Hi, we upgraded to EE4 a couple weeks ago and have been experiencing random issues with the registration process. We are on the latest version (EE4.7.8)and using the Stripe plugin, but were experiencing the same issue on 4.7.6 and 4.7.7.
When setting up events, we have the default status set to Approved, however, we have had several registrations error out before the payment page and get set to the pending payment status. Is there a way that I can turn error logging on so that I can provide you with more detailed information to get this resolved?
Thanks!
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Remi Nel
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July 16, 2015 at 8:16 am
One more item to note is that registration messages/confirmations are also not being sent when the error occurs resulting in attendees registering multiple times.
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Lorenzo Orlando Caum
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July 16, 2015 at 1:14 pm
Hi there Remi, could you share more information on what “registrations error” means?
When an error occurs, there should be a small popup with some messaging. Could you please copy and paste that here in a reply?
Otherwise, we would be guessing on what might be causing the error.
Thanks
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Lorenzo
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Remi Nel
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July 20, 2015 at 8:28 pm
Lorenzo, unfortunately I don’t have any additional information as I haven’t been able to get that information from our customers. If it helps, when the errors occur, the shopping cart icon within the registrations page is red. I turned on error logging and the results are below, but they don’t seem to have much detail, Hopefully this helps.
[2015-07-20 18:00:59] EE_Session.core.php -> clear_session()
[log message] session cleared by : EED_Ticket_Selector::process_ticket_selections()
[2015-07-20 18:00:59] EE_Session.core.php -> _save_session_to_db()
[2015-07-20 18:00:59] EED_Ticket_Selector.module.php -> process_ticket_selections()
[2015-07-20 18:00:59] EED_Ticket_Selector.module.php -> _validate_post_data()
[2015-07-20 18:00:59] EE_Cart.core.php
[2015-07-20 18:00:59] EE_Cart.core.php -> __construct()
[2015-07-20 18:01:00] EED_Ticket_Selector.module.php -> _add_ticket_to_cart()
[2015-07-20 18:01:00] EE_Session.core.php -> update()
[2015-07-20 18:01:00] EE_Session.core.php -> _visitor_ip()
[2015-07-20 18:01:00] EE_Session.core.php -> _get_page_visit()
[2015-07-20 18:01:00] EE_Session.core.php -> _save_session_to_db()
[2015-07-20 18:01:00] EE_Session.core.php -> update()
[2015-07-20 18:01:00] EE_Session.core.php -> _visitor_ip()
[2015-07-20 18:01:00] EE_Session.core.php -> _get_page_visit()
[2015-07-20 18:01:00] EE_Session.core.php -> _save_session_to_db()
[2015-07-20 18:01:00] EE_Checkin.class.php
[2015-07-20 18:01:01] EE_Session.core.php
[2015-07-20 18:01:01] EE_Session.core.php -> __construct()
[2015-07-20 18:01:01] EE_Session.core.php -> _espresso_session()
[2015-07-20 18:01:01] EE_Session.core.php -> _visitor_ip()
[2015-07-20 18:01:01] EE_Cart.core.php
[2015-07-20 18:01:02] EE_Cart.core.php -> __construct()
[2015-07-20 18:01:02] EE_Payment_Method.class.php
[2015-07-20 18:01:04] EE_Session.core.php -> get_session_data()
[2015-07-20 18:01:04] EE_Session.core.php -> get_session_data()
[2015-07-20 18:01:04] EE_Error.core.php -> get_notices()
[2015-07-20 18:01:04] EE_Session.core.php -> update()
[2015-07-20 18:01:04] EE_Session.core.php -> _visitor_ip()
[2015-07-20 18:01:04] EE_Session.core.php -> _get_page_visit()
[2015-07-20 18:01:04] EE_Session.core.php -> _save_session_to_db()
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Tony
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July 21, 2015 at 3:49 am
Hi Remi,
Can you go to Event Espresso -> Maintenance -> System Information.
Within that page search for ‘wp_memory’ and see what value is set for it please.
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Remi Nel
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July 21, 2015 at 6:16 am
Tony, here is the information requested:
wp_memory 40M – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP ”
Could this be causing the problem? I never had this issue in EE3, only since I upgraded to EE4. How do I increase the wp_memory value?
Thanks!
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Tony
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July 21, 2015 at 6:29 am
Could this be causing the problem? I never had this issue in EE3, only since I upgraded to EE4.
Yes it can.
EE4 handles much more data than EE3 so its expected it will use more memory.
How do I increase the wp_memory value?
Increasing the WP_MEMORY limit values is done by editing the wp-config.php file using FTP. The code has more information on this:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Basically you log into the site using FTP, find the wp-config.php file and add:
define('WP_MEMORY_LIMIT', '96M');
Just above the line that says:
/* That’s all, stop editing! Happy blogging. */
Your host may also provide further assistance for this if you are unsure how to do the above.
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Remi Nel
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July 21, 2015 at 8:31 am
Thanks Tony. I have made the change to the wp_config file and will watch over the next couple days to see if we have any more issues.
Thanks!
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Tony
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July 21, 2015 at 10:00 am
You’re most welcome, please do keep us updated 🙂
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