|
ddrc
|
February 8, 2022 at 9:27 am
Good day, I just updated Event Espresso to version Version 4.10.26.p and now when I try and register for any course I get an error that says the following:
An error has occurred: You need to select a ticket quantity before you can proceed.
I am selecting a quantity and yet, I get this error. I am not great with all this coding so all the help will be appreciated.
Thank you!
|
|
Tony
|
February 8, 2022 at 9:40 am
Hi there,
It looks like you have a custom ticket selector template, did you work with a developer previously to make changes to how the event output looks?
Specifically the ticket selector?
|
|
ddrc
|
February 8, 2022 at 9:46 am
This reply has been marked as private.
|
|
Tony
|
February 8, 2022 at 10:30 am
Ill need to see the the code on the site, if you submit a support token with FTP creds Ill should be able to get this fixed up.
Looks like a custom ticket selector template.
|
|
ddrc
|
February 8, 2022 at 10:42 am
This reply has been marked as private.
|
|
Tony
|
February 8, 2022 at 11:31 am
Just to note, whenever you need to submit credentials you can use the same form you did previously or this one:
https://eventespresso.com/send-login-details/
Either is fine just include a link to the thread it relates to in the form so we know what we are looking at 🙂
Replied via email over this, it should be fixed.
|
|
ddrc
|
February 8, 2022 at 11:37 am
Tony you Rock! Thank you for that info and for all your help. Very much appreciated!! 🙂
|
