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tamara smith
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January 5, 2015 at 2:40 pm
I have about a 25% success rate with online paypal payments. The rest of the people registering have problems. I can’t recreate the problem cause it works fine on my computer. Have you had any other customers with a similar problem?
Also – I have dozens of “Failed” transactions under my transactions tab. What would be happening to constitute a failed transaction?
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Tony
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January 6, 2015 at 2:48 am
Hi Tamara,
Looking at your site I can see this is PayPal ‘standard’.
When a user registers and chooses PayPal as a Payment Option, then when they are re-directed to PayPal a registration and related transaction is created within EE4 within an initial status of Failed. If the user then closes the page, and does not actually pay with PayPal or cancels the Payment, that transaction will remain failed.
If you look within your registrations, you’ll find one for TonyEETest, the transaction for that registration will be fail (I stopped at the PayPal Page as above)
The users that are reporting problems, do they see any error messages?
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