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Jon Valade
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November 5, 2015 at 4:46 pm
Hi,
I am setting up a new site with EE4. I have two payment methods – one Paypal Standard (currently in sandbox) and the other Mijireh Beansteam.
Paypal works fine. Mijireh worked fine in test mode but the live version fails every time – giving me an error “Whoops! Please fix the problems below:
Order failed: Select your state/province. Invalid shipping province. State/province does not match country. Shipping state/province does not match country.” There is a tickbox on Mijireh giving the option of updating the billing address but addresses entered there result in the same error. Any ideas?
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Josh
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November 5, 2015 at 7:40 pm
Hi Jon,
Can you let me know the state/province and country that you input? Also, was this information captured on the Event Espresso registration form, then passed to the Mijireh payment page?
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mpurse
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November 6, 2015 at 4:03 am
I had this problem too. I contacted my payment gateway provider and Mijireh asked them to switch off their requirement for matching shipping to billing address (or something like that). That did the trick.
There is something in Mijireh that sends this detail even if it’s not relevant (why would it be when we are selling events no shipping products).
Hope that helps, and makes sense!
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Jon Valade
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November 6, 2015 at 10:56 am
Hi,
I input British Columbia / BC and Canada. It didn’t matter whether EE passed the info to Mijireh or not, I tried it both ways. I also tried entering the billing address on the Mijireh payment page and it made no difference.
mpurse, thank you for that suggestion and I will take your advice – although I tried making the shipping and billing match exactly and it made no difference.
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Tony
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November 9, 2015 at 3:55 am
Hi Jon,
With Mijireh we don’t actually have control of the payment gateways, only Mijireh itself.
So we basically pass over the values to Mijireh and then Mijireh communicates with your gateway with whatever values it uses between the 2. So this sounds like an issue with the payment gateway not accepting the values Mijireh are sending them and its flagging AVS (Address verification service) within your gateway.
As @mpurse mentioned one option is to disable AVS on your gateway account to skip this check, another would be to find out what is causing the failure from your gateway and issue a ticket with Mijireh to fix this.
I sounds like you are already contacting wither Mijireh or your gateway, please let us know how you get on with this.
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Jon Valade
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November 9, 2015 at 10:18 am
Hi Tony,
I know it’s an issue with Mijireh — unfortunately they have been completely unresponsive. Any advice on how to get their attention? I’m certainly not going to buy one of their help tickets for an issue that is clearly their problem. I’ve requested support but haven’t heard a thing.
Unfortunately, this site won’t be considered complete until Beansteam is working.
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Lorenzo Orlando Caum
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November 9, 2015 at 10:58 am
Hi Jon,
I’ve just reached out to Mijireh support to ask them for insight on the issue.
We’ll update this support post as soon as we hear back.
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Lorenzo
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Jon Valade
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November 12, 2015 at 10:18 am
Gosh, I hope they answer soon — I still haven’t heard a thing from them.
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Tony
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November 12, 2015 at 10:52 am
Hi Jon,
Have you checked the settings within your Beanstream account to see if you can disable AVS yourself?
I did a search and found this – http://support.beanstream.com/bic/w/docs/about-declining-when-cvd-avs-mismatch-optional.htm
So through your Beanstream account you should be able to disable the AVS settings, however it doesn’t mention state/country there, so it depends if they actually include that check in the AVS settings that are available.
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Jon Valade
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November 12, 2015 at 12:26 pm
Thanks for the suggestion Tony, but these options were already set. Toggling them does not change behaviour.
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Lorenzo Orlando Caum
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November 13, 2015 at 10:30 am
Hi Jon, I was notified that a developer at Mijireh is checking into this. I’ll update your support post once I have more news.
Thanks
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Lorenzo
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Jon Valade
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November 17, 2015 at 10:13 am
Hi Lorenzo –
I haven’t heard a thing from EE – have you?
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Jon Valade
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November 17, 2015 at 10:15 am
Hi –
Sorry, I meant I haven’t heard a thing from Mijireh — let me know if you have.
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Lorenzo Orlando Caum
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November 19, 2015 at 10:32 am
Hi Jon,
Unfortunately, we have not heard back. Is there another payment option that you could use for your project such as Stripe or PayPal?
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Lorenzo
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