Support

September 21, 2015 at 11:00 am

If they could register from the same network it isn’t due to the ISP but still could be due to the user blocking cookies within IE.

Can they test another browser such as Chrome?

September 22, 2015 at 6:00 am

1. Is it possible to amend the error message to include something like’please email us at …… And we’ll process your registration request manually’

The message is is filtered and also translatable, there is how the filter looks within core:

apply_filters(
	'FHEE__Single_Page_Checkout__display_spco_reg_form__empty_msg',
	sprintf(
		__( 'You need to %1$sReturn to Events list%2$sselect at least one event%3$s before you can proceed with the registration process.', 'event_espresso' ),
		'<a href="' . get_post_type_archive_link( 'espresso_events' ) . '" title="',
		'">',
		''
	)
)

Which means you can add something like this:

function ee_my_custom_empty_msg() {

	return sprintf(
		__( 'You need to %1$sReturn to Events list%2$sselect at least one event%3$s before you can proceed with the registration process. Please email use at <a href="mailto:email@example.com">email@example.com</a> and we will process your registration manually', 'event_espresso' ),
		'<a href="' . get_post_type_archive_link( 'espresso_events' ) . '" title="',
		'">',
		'</a>'
	);
	
}
add_filter('FHEE__Single_Page_Checkout__display_spco_reg_form__empty_msg', 'ee_my_custom_empty_msg');

To either your themes functions.php file or a better solution is using a Site Specific Plugin (Note that you don’t actually need to use sprintf or allow the string to be translatable within your custom message although its easier to pull the phone function over as above)

2. Could you summarise the process after selecting the quantity of tickets to this error appearing, I have an expert friend who is asking.

You’ll get that error is the session is cleared or the response has been cached. Basically when you select a ticket EE starts a session, we store details of the session within a transient and use the session id for reference. If the session is changed or the transient removed then EE doesn’t know what tickets the user selected and you get nothing in event queue, because as far as EE knows, there is nothing there.

Does that help?

September 22, 2015 at 6:35 am

If you visit your /registration-checkout/ page with no events in the cart you should see the message.

If you need to clear the events from your session just visit your /registration-cancelled/ page first.