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EE4 Not Connecting to Quickbooks

Posted: September 3, 2017 at 1:07 pm

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Lupulin Brewing

September 3, 2017 at 1:07 pm

I recently set up EE4 on a new site and got everything registered – good to go there. I had some issues early on trying to get my Quickbooks Payment Gateway to connect since the password had changed at QB and I wasn’t informed. Got that situation taken care of, created a new app and the gateway is failing to connect.

This is the what the page says when I enter the connection info:

NOT CONNECTED TO QUICKBOOKS ! This payment method requires an Authentication.

The gear icon spins for a second or so, then dissapears. A few days ago when I starter this, it would give me the window to log in to QB and it no longer does. I’ve made sure my browser is set to allow popups and I’ve tried two other browsers to the same effect.

I set up a similar function last May and didn’t have this much trouble.

Ideas or thoughts?
Thanks!


Tony

  • Support Staff

September 4, 2017 at 5:41 am

Hi there,

Can you send me login details so I can take a look at this, please?

You can use this form https://eventespresso.com/send-login-details/

(Note I’ll need both wp-admin and FTP details as requested on the form)

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