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John Guilfoil
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May 22, 2015 at 10:39 am
I am receiving this message:
An automatic update for Event Espresso is available but your Support License Key has not been set. For EE3+ users, please go to the Event Espresso General Settings page to set your Support License Key. For EE4+ users, please go to the Your Organization Settings page. You can locate your Support License Key from your account on the Event Espresso website.
I have EE4, and I clicked Organization Settings, and where is no where to put my Support License key.
Please advise!
WordPress Version:
4.2.2
PHP Version:
5.5.19-1+deb.sury.org~precise+1
MySQL Version:
5.5.43
Event Espresso Version:
4.6.27.p
WordPress Address (URL):
http://nemlecfoundation.org
Site address (URL):
http://nemlecfoundation.org
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Lorenzo Orlando Caum
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May 22, 2015 at 11:04 am
Hi John, if it is missing, then your site is likely a WP multisite environment.
The update field will only appear on the primary site for the multisite network.
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Lorenzo
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John Guilfoil
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May 22, 2015 at 11:06 am
Yes, this website is part of a multisite network. How do I update the plugin if I can’t use the support key or update field?
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Lorenzo Orlando Caum
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May 22, 2015 at 11:16 am
Hi John, the support license key field is only available to the primary site on the network. You’ll need to manually update the plugin if this site is not the primary site on the network:
https://eventespresso.com/wiki/updating-event-espresso/#update_manually
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Lorenzo
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John Guilfoil
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May 22, 2015 at 11:32 am
Ok thanks — Are you planning on fixing this problem in the future?
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Lorenzo Orlando Caum
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May 22, 2015 at 11:37 am
Hi John,
We don’t have an estimate on when this will change at this time. However, I’ll add feedback to the open ticket for this issue.
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Lorenzo
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